Medical Billing Telephone Operator

Full Time
Goodlettsville, TN 37072
Posted
Job description
It’s your choice, choose Advanced Billing Consultants. Advanced Billing Consultants specializes in medical billing services, accounts receivable, and information management and technology for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance and we offer competitive wages and benefits.
The Telephone Operator is responsible for managing incoming phone calls and voicemails from patient’s needing to make payments or ask questions about their account. As appropriate, the representative will be required to fulfil patients’ requests, or route calls to other staff to assist as necessary. This must be performed in a friendly, supportive, courteous, respectful, cooperative, and professional manner. No experience necessary. Willing to train the right person. No experience necessary.
Job Duties:
  • Responds to incoming phone calls, mail, and email inquiries from patients in a prompt and timely manner
  • Process patient payments provided over the phone.
  • Take insurance information from patients and rebill accounts as necessary.
  • Identify appropriate department to assist with additional requests, and route calls accordingly when necessary.
  • Follow collection protocols/guidelines, and document accurate activity taken on the accounts
  • Provide additional assistance to team members on special projects as necessary
Skills and Abilities:
  • Excellent communication skills - comfortable interacting with patient’s and other employees.
  • Excellent phone and computer skills
  • Ability to work independently without close supervision
  • Ability to exercise judgement and make decisions
  • Ability to perform in a high productivity, fast-paced environment
  • Interpersonal skills and conflict resolution
  • Attention to detail
  • Ability to maintain sensitive information in confidence
  • Ability to meet deadlines and prioritize responsibilities
  • Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect
  • Strong HIPAA and OSHA knowledge
We Offer:
  • Medical Insurance, Dental, & Vision
  • Health Savings Account
  • Flex Spending for child care
  • Paid life insurance of $50,000
  • Paid Long Term Disability Insurance
  • Voluntary Life Insurance
  • Voluntary Short Term Disability
  • Many Other Policies: Accident, Critical Illness, Identity Theft, Legal Plan
  • 401K – very generous plan… the company contributes even if you do not
  • PTO (Paid Time Off) – generous plan

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