Job description

High-impact patient role with competitive Pay and Benefits!

The ideal candidate for the role will have impeccable communication, organization, and customer service skills, a background in patient coordination or as a medical assistant, and experience in healthcare settings.

Position Details:

We are currently seeking a talented healthcare professional to join our Irvine headquarters in caring for and supporting our patients. The Patient Reception team provides many of the core interactions patients have with our organization and serve a critical part of their overall experience.

The Front Desk Coordinator will be responsible for many aspects of patient experience and general business operations including patient management, scheduling, call support, medical records management, and payments management among a variety of others. Our Front Desk Coordinators are the backbone of clinical administration and a crucial part of helping prospective parents on their fertility journeys.

The role schedule is from 7AM to 5PM, Mondays through Saturdays, with some shift and rotation options within that time frame.

Benefits:

• Health, dental, and vision insurance plans
• Paid time off and sick days
• 401K plans available for tenured employees
• Company trips, events, activities, and banquets
• Leadership and development opportunities

Qualifications:

• 1+ years prior work experience in medical office setting e.g., reception / front desk / medical assistant / care coordinator experience
• Customer service / sales experience is a plus
• Medical Assistant or related certification helpful, but not required
• Proficiency in a language other than English preferred
• Familiarity with medical terminology and ideally ICD-9 codes is preferred not required
• Comfortable with Microsoft Office software
• Familiarity with EMR software and patient scheduling is a plus
• Local to the Irvine area for interview, evaluation period

Responsibilities:

• Check patients in and out during their appointments, collect payment, and assist them as needed while progressing through their visit
• Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
• Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
• Deliver the highest standard of patient service and a supremely courteous and professional experience
• Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
• Collaborate with team members to improve individual and department performance
• Coordinate with leadership and other departments to address patient feedback and resolve patient questions
• Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
• Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

• Strong desire to help patients, passion for healthcare and supporting others
• Warm and friendly personality that is encouraging to potentially sensitive patients
• Outstanding verbal communication skills with compassion, professionalism, and courtesy
• Proactive and always eager to create positive changes for patients, teammates, and the organization
• Quick learner with ability to adapt to ambiguity and problem solve independently
• Humble team player that is comfortable working with diverse patients and colleagues

related key search terms: patient coordinator, medical receptionist, medical assistant, scheduling, care coordination,

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Ob/Gyn
• Reproductive Endocrinology & Infertility

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Please describe your proficiency level in language(s) other than English, if any:
• Please briefly describe (1-3 sentences) why you are interested in this particular position.

Experience:

• Medical Setting or Customer Service / Administrative: 1 year (Preferred)

License/Certification:

• Medical Assistant, CNA, or related Certification (Preferred)

Work Location: One location

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