Job description
Job Description Job Title:
Medical Receptionist II FLSA Status:
Non-Exempt Job Code:
96531 Pay Grade:
7 Date/Revision Date:
October 7th, 2020
Track:
Support Family:
Clinical Services Level:
CS2 Sub-Family:
Clinical Operations
Job Summary & Responsibilities
Job Summary
Under general supervision of Practice Operation Supervisor, the Front Desk II role is responsible for providing a welcoming, professional greeting to patients and other visitors to the practice and performing administrative functions that contribute to keeping the medical practice running efficiently.
Essential Functions
Education
Competency
Level
Description Core Competencies
Collaboration Individual Contributor
Level Factor
Requirement (direct from leveling guide) Work Dimension Scope & Impact
- Knowledge & Skill
Understands job and applies knowledge Complexity
Works on moderately complex tasks, sometimes requiring judgement Interaction
- Supervision
Receives general instructions on tasks Experience
Does not require advanced education, 3+ years professional experience
Physical Requirements and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Family:
MHMG Office Staff
Job Title:
Job Code:
Medical Assistant II
96521
Pay Grade:
7
FLSA Status:
Non-Exempt
Date/Revision Date:
August 28, 2020
Job Summary
Under general supervision of Practice Operation Supervisor and the Clinical Team, the Medical Assistant II provides care to
patients as a member of the care delivery team; keeps the medical practice running efficiently by performing administrative and
clinical functions within patient flow aligned within established Practice Management Guidelines. This role is fast paced and
works within a paperless environment, Responsibilities include taking vitals, rooming patients, cleaning rooms, assisting with
procedures, while focused on providing patients with excellent medical care. The Medical Assistant II applies their knowledge
and experience to problem solve, anticipate clinical team need and remove barriers to patient care.
Qualifications
Required Education: High School Diploma or GED or Completion of a certified Medical Assistant program
Preferred Education: N/A
Minimum Experience: 3-5 years of healthcare experience in a clinic or hospital
Required Licensure / Certification: N/A
Preferred Licensure /Certification: Certified Medical Assistant
Job Duties & Responsibilities
Knowledge of the location, operation, availability and care of equipment; maintain office and medical supplies
inventory/order list.
Problem solve, trouble shoot and take corrective measures in care and handling of equipment.
Prepare and maintain clinical supplies and equipment including routine sterilization, calibration, and verify freezer and
refrigerator temperature.
Scan medical documents, test results, forms, and insurance information; file and process tasks related to new
documents.
Support correspondences including calls, mail, deliveries, faxes, tasks, prescription requests, emails, and patient portal
requests; direct appropriately when needed; communicate messages accurately and in a timely manner; process forms
and letters as needed.
Maintain medication records, administer medication upon physician order and process medication orders as requested.
Responsible for greeting patients into exam room areas and driving a positive patient customer service experience
Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood
pressure Collects and documents patient history and current state of health
Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
Provides patient education and follow-up care instructions; plans and schedules diagnostic tests, process authorizations
and referrals, as appropriate.
Performs panel management and non-visit tasks as assigned by Provider or Supervisor
Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns
Performs various medical assistant procedures, including but not limited to EKGs, finger sticks for hemoglobin checks;
ear lavages; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning;
PPD placement; INR; glucose; HCG; and Hemoglobin A1C. Performs routine screening procedures, such as hearing and
vision test and document findings, Administers injectable immunizations and documents in electronic health record
Ensures that all logs, forms, records and charts are complete, thorough and accurate.
Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained
waste and sharps, and cleaning and disinfecting medical equipment after use, proper use of PPEs.
Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand
off; communicates with Practice Operation Supervisor on urgent issues.
Proactively helps teammates during down time.
Recommends improvement in processes and practices through the proper channels.
Performs other duties as assigned.
People Management Responsibilities
This position does not have people management responsibilities
Knowledge, Skills & Abilities
Thorough knowledge of medical assisting responsibilities.
Ability to maintain confidentiality and PHI
Strong knowledge of guidelines for proper cleaning and sterilization of instruments
Strong interpersonal and customer service skills required.
Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
Strong analytical and problem-solving skills and attention to detail required.
Excellent communication skills, both written and verbal.
Initiates and is able to function independently as well as interdependently.
PRE-EMPLOYMENT:
A pre-employment background check will be conducted for all positions. All offers of employment are made on a contingency
basis. All prospective employees must pass a medical exam (fitness for duty) and also provide proof of American citizenship, or
legal resident status and the legal right to work in the United States.
Prospective employees with patient contact are also required to submit and successfully pass a medical examination, drug test
and TB (PPD) test by our designated physician. Brown & Toland reserves the right to rescind the contingent offer of employment
to any prospective employee when the results of pre-employment checks or tests are not acceptable to Brown & Toland.
Physical Requirements and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
Activity: Sit: Continuously (more than 2/3 of the work shift)
Activity: Stand: Occasionally (up to 1/3 of the work shift)
Activity: Walk: Occasionally (up to 1/3 of the work shift)
Motion: Bend/Twist: Up to 1/3 of time
Motion: Carry/Lift: Up to 1/3 of time
Motion: Reach: Up to 1/3 of time
Motion: Squat: Up to 1/3 of time
Use of Hands (Left/Right): General Motor Function
Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
Use of Hands: Repetitive Motion: 1/3 or more of time
Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
Work Environment: Special visual or auditory requirements including working with a computer terminal.
This job description does not limit the tasks that an employee may reasonably be requested to perform. Substantive changes to
this job description may be necessary to meet the changing business needs of the firm. Notwithstanding this Job Description, all
Brown & Toland employees are at-will employees – each may resign at any time and the firm is free to terminate the employee
at any time, with or without cause and with or without notice.
ACKNOWLEDGMENT FOR RECEIPT OF JOB DESCRIPTION
I have received a copy of the Job Description and have read and understand its contents.
________________________________
Team Member Name (Please Print)
_________________________________
Date
________________________________
Team Member Signature
Medical Receptionist II FLSA Status:
Non-Exempt Job Code:
96531 Pay Grade:
7 Date/Revision Date:
October 7th, 2020
Track:
Support Family:
Clinical Services Level:
CS2 Sub-Family:
Clinical Operations
Job Summary & Responsibilities
Job Summary
Under general supervision of Practice Operation Supervisor, the Front Desk II role is responsible for providing a welcoming, professional greeting to patients and other visitors to the practice and performing administrative functions that contribute to keeping the medical practice running efficiently.
Essential Functions
- Greets and registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information
- Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
- Supports incoming calls and other office correspondence, including scheduling and confirming appointments, triaging calls for clinical team
- Strong interpersonal and customer service skills
- Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required
- Provides leadership at the front desk and supports colleagues with patient issues that need escalation
- This position does not have people management responsibilities
Education
- High School Diploma or GED Preferred Education
- Bachelor’s degree or equivalent to 4 year university degree
- 3+ years of experience in physician practice or healthcare-related field
- 5+ years of experience in physician practice or healthcare-related field
- N/A Preferred Certifications
- N/A
Competency
Level
Description Core Competencies
Collaboration Individual Contributor
- Works cooperatively with Team members across the organization to achieve shared objectives
- Partners with Team Members to get work done
- Gains trust and support across the organization
- Regularly meets targets and metrics
- Pushes Team Members to set high standards and performance targets and exceed them
- Sets solid targets that drive results
- Contributes to a work climate where differences are valued and supported
- Applies Team Members diverse experiences, styles, backgrounds and perspectives
- Treats Team Members with kindness
- Acts fairly despite conflicting demands
- Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example
- Presents truthful information even if not always favorable
- Introduces new ways of looking at problems
- Can take a creative idea and put it into practice
- Encourages diverse thinking to promote and nurture innovation
Level Factor
Requirement (direct from leveling guide) Work Dimension Scope & Impact
- Knowledge & Skill
Understands job and applies knowledge Complexity
Works on moderately complex tasks, sometimes requiring judgement Interaction
- Supervision
Receives general instructions on tasks Experience
Does not require advanced education, 3+ years professional experience
Physical Requirements and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Activity: Sit: Continuously (more than 2/3 of the work shift)
- Activity: Stand: Occasionally (up to 1/3 of the work shift)
- Activity: Walk: Occasionally (up to 1/3 of the work shift)
- Motion: Bend/Twist: Up to 1/3 of time
- Motion: Carry/Lift: Up to 1/3 of time
- Motion: Reach: Up to 1/3 of time
- Motion: Squat: Up to 1/3 of time
- Use of Hands (Left/Right): General Motor Function
- Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
- Use of Hands: Repetitive Motion: 1/3 or more of time
- Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
- Work Environment: Special visual or auditory requirements including working with a computer terminal.
J O B D E S C R I P T I O N
Job Family:
MHMG Office Staff
Job Title:
Job Code:
Medical Assistant II
96521
Pay Grade:
7
FLSA Status:
Non-Exempt
Date/Revision Date:
August 28, 2020
Job Summary
Under general supervision of Practice Operation Supervisor and the Clinical Team, the Medical Assistant II provides care to
patients as a member of the care delivery team; keeps the medical practice running efficiently by performing administrative and
clinical functions within patient flow aligned within established Practice Management Guidelines. This role is fast paced and
works within a paperless environment, Responsibilities include taking vitals, rooming patients, cleaning rooms, assisting with
procedures, while focused on providing patients with excellent medical care. The Medical Assistant II applies their knowledge
and experience to problem solve, anticipate clinical team need and remove barriers to patient care.
Qualifications
Required Education: High School Diploma or GED or Completion of a certified Medical Assistant program
Preferred Education: N/A
Minimum Experience: 3-5 years of healthcare experience in a clinic or hospital
Required Licensure / Certification: N/A
Preferred Licensure /Certification: Certified Medical Assistant
Job Duties & Responsibilities
Knowledge of the location, operation, availability and care of equipment; maintain office and medical supplies
inventory/order list.
Problem solve, trouble shoot and take corrective measures in care and handling of equipment.
Prepare and maintain clinical supplies and equipment including routine sterilization, calibration, and verify freezer and
refrigerator temperature.
Scan medical documents, test results, forms, and insurance information; file and process tasks related to new
documents.
Support correspondences including calls, mail, deliveries, faxes, tasks, prescription requests, emails, and patient portal
requests; direct appropriately when needed; communicate messages accurately and in a timely manner; process forms
and letters as needed.
Maintain medication records, administer medication upon physician order and process medication orders as requested.
Responsible for greeting patients into exam room areas and driving a positive patient customer service experience
Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood
pressure Collects and documents patient history and current state of health
Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
Provides patient education and follow-up care instructions; plans and schedules diagnostic tests, process authorizations
and referrals, as appropriate.
Performs panel management and non-visit tasks as assigned by Provider or Supervisor
Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns
Performs various medical assistant procedures, including but not limited to EKGs, finger sticks for hemoglobin checks;
ear lavages; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning;
PPD placement; INR; glucose; HCG; and Hemoglobin A1C. Performs routine screening procedures, such as hearing and
vision test and document findings, Administers injectable immunizations and documents in electronic health record
Ensures that all logs, forms, records and charts are complete, thorough and accurate.
Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained
waste and sharps, and cleaning and disinfecting medical equipment after use, proper use of PPEs.
Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand
off; communicates with Practice Operation Supervisor on urgent issues.
Proactively helps teammates during down time.
Recommends improvement in processes and practices through the proper channels.
Performs other duties as assigned.
People Management Responsibilities
This position does not have people management responsibilities
Knowledge, Skills & Abilities
Thorough knowledge of medical assisting responsibilities.
Ability to maintain confidentiality and PHI
Strong knowledge of guidelines for proper cleaning and sterilization of instruments
Strong interpersonal and customer service skills required.
Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
Strong analytical and problem-solving skills and attention to detail required.
Excellent communication skills, both written and verbal.
Initiates and is able to function independently as well as interdependently.
PRE-EMPLOYMENT:
A pre-employment background check will be conducted for all positions. All offers of employment are made on a contingency
basis. All prospective employees must pass a medical exam (fitness for duty) and also provide proof of American citizenship, or
legal resident status and the legal right to work in the United States.
Prospective employees with patient contact are also required to submit and successfully pass a medical examination, drug test
and TB (PPD) test by our designated physician. Brown & Toland reserves the right to rescind the contingent offer of employment
to any prospective employee when the results of pre-employment checks or tests are not acceptable to Brown & Toland.
Physical Requirements and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
Activity: Sit: Continuously (more than 2/3 of the work shift)
Activity: Stand: Occasionally (up to 1/3 of the work shift)
Activity: Walk: Occasionally (up to 1/3 of the work shift)
Motion: Bend/Twist: Up to 1/3 of time
Motion: Carry/Lift: Up to 1/3 of time
Motion: Reach: Up to 1/3 of time
Motion: Squat: Up to 1/3 of time
Use of Hands (Left/Right): General Motor Function
Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
Use of Hands: Repetitive Motion: 1/3 or more of time
Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
Work Environment: Special visual or auditory requirements including working with a computer terminal.
SCOPE OF JOB DESCRIPTION AND MODIFICATIONS:
This job description does not limit the tasks that an employee may reasonably be requested to perform. Substantive changes to
this job description may be necessary to meet the changing business needs of the firm. Notwithstanding this Job Description, all
Brown & Toland employees are at-will employees – each may resign at any time and the firm is free to terminate the employee
at any time, with or without cause and with or without notice.
ACKNOWLEDGMENT FOR RECEIPT OF JOB DESCRIPTION
I have received a copy of the Job Description and have read and understand its contents.
________________________________
Team Member Name (Please Print)
_________________________________
Date
________________________________
Team Member Signature
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