Job description

Patient Relations Representatives will provide exceptional customer service to patients. The Patient Relations Representative should be a dependable, dynamic, and enthusiastic individual.

Office Location: East Hills on Monday, Wednesday, Thursday, and Friday, and our Huntington location on Tuesdays.

• Must be able to work rotating Saturdays

Qualifications:

• Undergraduate/business school degrees preferred or 2+ years of relevant experience.
• Knowledge of medical terminology preferred
• Excellent communication and interpersonal skills
• Strong computer/technical skills, including knowledge of practice management software (NexTech, a plus) and Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
• Detail-oriented
• Ability to multi-task and work in a fast-paced environment.
• Excellent organization and problem-solving skills
• Excellent customer service skills
• Spanish Speaking a plus

Responsibilities for ALL LIPSG Locations: RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:

• Answer telephone calls and make various appointments, courteously and efficiently.
• Further develop and maintain a full understanding of all LIPSG doctor preferences and procedures.
• Monitor all provider schedules and confirm appointments.
• Ensure “new patient” on-line registration including patient histories and demographics are done in a timely manner prior to scheduled appointments.
• Verify and update all demographic and insurance information upon scheduling all appointments.
• Develop and maintain knowledge of medical insurance.
• Obtain insurance information on all reconstructive consults prior to their initial visit.
• Maintain a full working knowledge of injectable products, current promotions and services offered by Deep Blue Med Spa. which include (but are not limited to):

• Garments
• Silicone Sheeting and Scar Therapy
• LIPSG products
• Makeup
• Other skin care products

• Maintain and further develop knowledge of payment process (how to create a bill, how to add/apply a payment, etc.).
• Participate in all departmental meetings, scheduled training sessions and company events to support team building.
• Have a working knowledge of our company website.
• Check and respond to all emails throughout the day on a daily basis.
• Assist the Patient Relations Representative Supervisor with any administrative duties he/she may need help with.
• Comply with HIPAA regulations.

COMPETENCIES:

• Client Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; work in harmony with other departments.

Does this sound like you? If so, APPLY TODAY.
WHAT WE CAN OFFER YOU:

• Medical, dental and vision insurance
• 19 Days PTO to start, as well as 8 paid holidays
• 401k Match
• Annual bonuses based on performance evaluation
• Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.)
• Educational Development/Tuition Reimbursement
• Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.)

ABOUT US:
The Long Island Plastic Surgical Group (LIPSG) is the nation's largest private academic plastic surgery practice serving Long Island and the New York metro area. We offer nine locations throughout Long Island, Manhattan, Brooklyn, and Queens, including state of the art operating rooms in Garden City and Manhattan, which have been fully accredited by the American Association for Accreditation of Ambulatory Surgery Facilities, Inc. (AAAASF).
Established in 1948, LIPSG has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care. In addition to offering a full spectrum of plastic surgery to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. We host an annual Breast Cancer Summit to share patient resources with the community and provide an overview of the latest developments in breast cancer care and reconstruction. LIPSG doctors have provided life-altering surgeries including reattaching limbs, complex wound and burn management, and reconstructive cleft lip and palate surgeries, both in our local community and worldwide through their work with humanitarian aid organizations such as ReSurge International.
The surgeons at LIPSG also oversee Deep Blue Med Spa, which is focused on skin rejuvenation and minimally invasive treatments for face and body, provided by specially trained medical aestheticians and physician assistants. We also offer several medical grade skincare lines including our exclusive line, ProBLUEMD®, which enables our patients to take professional skincare home with them.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

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