Job description
Medical Referral Specialist
Job Type: Full Time / Non-Exempt
Job Schedule: Monday - Friday / 8:00am - 5:00pm
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a community health center providing medical, dental, behavioral health, and pharmacy services to the residents of Muskegon County and surrounding areas. HCC is looking for a Referral Specialist to join our growing team!
The Referral Specialist is a highly visible customer service and patient-focused role. The person in this role works directly with our patient population, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. This person will operate in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.
Benefits and Perks:
Job Type: Full Time / Non-Exempt
Job Schedule: Monday - Friday / 8:00am - 5:00pm
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a community health center providing medical, dental, behavioral health, and pharmacy services to the residents of Muskegon County and surrounding areas. HCC is looking for a Referral Specialist to join our growing team!
The Referral Specialist is a highly visible customer service and patient-focused role. The person in this role works directly with our patient population, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. This person will operate in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.
Benefits and Perks:
- No Scheduled Weekends
- Medical, Dental, Vision (available after 30-days)
- Paid Holidays
- Paid Time Off
- Quarterly Bonuses
- Retirement Plan
- Life and Disability Insurances
- Vendor discounts
Essential Duties and Responsibilities:
- Coordinates patient referrals with specialists and/or hospitals, completes referral requests and transmits medical records and correspondence via mail and/or secured fax or email.
- Manages approval flows and follows up with approvers who do not respond within a 24-hour period.
- Coordinates and processes patient referrals to completion with precision, detail and accuracy.
- Notifies insurance companies of referrals and tests.
- Provide appropriate patient education.
Job Qualifications:
- High school diploma or equivalent required.
- Must possess professional and accurate written and oral communication skills.
- Be accurate in work.
- Ability to work independently.
- Possess a working knowledge of insurance types.
- Medical or dental office experience a plus.
Hackley Community Care (HCC) requires all team members, including temps, contractors, interns, residents, students, etc. to receive the COVID-19 vaccinations subject to certain exclusions. HCC is committed to granting reasonable accommodations in accordance with applicable laws.
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