Job description

Meridian Visiting Physicians, LLC

Scheduling Specialist Job Description

This position reports to: Operations Supervisor and MVP Executive Director

These people report to this position: N/A

Internally, this position teams with: Case Managers and Providers

Externally, this position interacts with: MVP patients/caregivers

Job Purpose

The Scheduling Specialist is responsible for the efficient and effective management of MVP providers’ daily routes and schedules.

Overview

General Duties

· Scheduling patients for home-based primary care appointments via telemedicine and in-person encounters

Tasks and Responsibilities

· Scheduling efficient patients for home-based primary care appointments by utilizing routing software, EHR scheduling system, and patient population management documents

o Multi-tasking and managing all tools at the disposal of the employee to ensure that schedules are optimal, efficient, and effective

· Keeping accurate records for multiple logs where patient information is stored and managed

· Remaining HIPAA compliant

· Ensuring timely Call to Action for all New Patients onboarding to the practice

· Maintaining open communication with both Providers and Patient Care Coordinators

· Ensuring timely turn-around for scheduling of Urgent Visits, inclusive of utilizing decision making skills to determine if telemedicine is appropriate and necessary

Pay, Benefits and Expectations

· The position is full-time at an hourly rate with the expectation that the applicant is available Monday-Friday from approximately 8:00am– 4:00pm

o 30-minute lunch period

· Starting pay for the position is $17.00/hr

· Benefits available after probationary 90-day period from date of hire:

o Optional Dental, Vision and Medical Coverage and Life Insurance Policy

o PTO accrual and use with 2-week notice provided for requests off

o Performance review at 90 days and annually thereafter

Qualifications

Education

· Associates or Bachelors Degree preferred, but not required

· Additional healthcare education would be considered as benefit, but not required

· At least 1 year of experience in a medical office preferred

· At least 1 year of administrative experience is required

· At least 1 year of customer service experience preferred

Knowledge, Skills and Characteristics

· Must be well-organized, open-minded, and flexible

· He/she must be able to communicate well with others, work as a team, and lead others by example and direction

· Excellent written and oral skills are necessary and applicant must have professional phone and in-person etiquette

· Strong computer skills and EHR experience required

· Ability to multi-task and remain organized and positive throughout is a requirement

· Applicant must be customer service focused and have a strong attention to detail and positive, upbeat personality

· Comfort and experience with Microsoft Office

· Applicant must be dependable and accountable for actions and responsibilities

Disclaimer

The above description provides the general details considered necessary to depict the principle functions of the position, and shall be constructed as a detailed description of all the work required that may be inherent in the job. This position’s direct supervisor reserves the right to alter/add to/subtract from the above duties, tasks, and responsibilities based on necessity at any time with adequate notice to the employee.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Geriatrics
• Home Health
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Indianapolis, IN 46208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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