Job description

Interlakes Oncology and Hematology in conjunction with the Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a compassionate Medical Secretary to fill a full-time position at our Brockport (156 West Ave) and Greece (155 Bellwood Dr) locations. Candidate must have a High School diploma and 1 year related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred.

Primary responsabilities include:

Reception: Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patient special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Provides interaction of warm hand-off to registration & insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.

Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.

Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs (e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. May assist with Provider template changes. Collect patient co-pays, prepare end of day deposits and reconcile any discrepancies.

Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.

eRecord and Performance Analysis: Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.

Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.

Benefits:

UR Medicine is dedicated to providing our employees with top-notch family care as part of our extensive benefits package. By offering diverse programs, support, and resources to our employees and their families, we strive to support a healthy work-life balance. Benefits offerings include:

· Health Insurance

· Dental Insurance

· Paid Time Off

· Family Care

· Perks, Services and Discounts

· Wellness Programs

· Fitness Center

· Tuition Reimbursement and Discounted Tuition

Apply online at www.rochester.edu/working/hr/jobs

(Job # 238323)

EOE Minorities/Females/Protected Veterans/Disabled

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Disability insurance
• Free flu shots
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Wellness program

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Oncology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Brockport, NY 14420: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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