Hours:

40

Schedule:

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Purpose of Position:

This position in accountable for greeting incoming and outgoing customer traffic, assisting members or redirecting them to other branch staff according to their needs. In addition, this role is responsible for completing general branch tasks such as – supply ordering, updating marketing materials, branch balancing and other duties assignment by the Branch Manager.

Principle Accountabilities:

• Participate in Branch efforts to achieve internal and external customer satisfaction targets
  • Direct lobby traffic to optimize service performance according to standards
  • Ensure customer desks are stocked and desk tools are functioning; such as pens, calculators, etc.
• Participate in the coaching process to improve and sustain proficiency of member focus behaviors
• Support general operations of the office-supply ordering, reporting, marketing material, branch balancing and other duties assigned by the Branch Manager
• Ensure compliance with Audit/ Operational controls, regulatory guidelines, policies and procedures
• Performs simple service member transactions and teller transactions as needed
• Reports and works with facilities to resolve issues in the branch and ATM’s on property

Qualifications:

• High school diploma or High school equivalency diploma required
• Minimum 1 year sales/service experience preferred
• Demonstrated understanding of sales/leads and product knowledge
• Strong verbal and written communications skills
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Ability to multitask
• Maintains high degree of flexibility in support of branch needs
• Must be successfully registered as a Loan Originator through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper.

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)