Job description

*Member Experience Manager*

Competitive compensation

A family atmosphere

Opportunity for internal promotion with Riverchase Country Club and Heritage Golf Group. A corporation that cares deeply about your professional growth.

Professional and personal growth opportunities

Access to all Heritage Golf Properties

Networking opportunities with our team of Member Experience Managers and Executives in the Company

Sums up your new Role:

Curating and enhancing Member Experience and Member Growth by ensuring execution of programming and communications for Club.

• Programming -Develop and ensure execution of relevant and engaging Member events and experiences specific to Member expectations
• Communications -Implement thorough and consistent strategy to best communicate through all channels, amplifying the Member story

Day to Day:

• Communicate to Employee Partners and Members consistently and concisely via all channels
• Execute all Member Events and Programs with Member and committee feedback
• Create and execute relevant programs with purpose with consideration of your Club Members, product, and position

PURPOSE:

• Connecting and Engaging our Members
• Member Value
• Drive Revenue
• Invite and Partner with Community Audience or aligned Brand

EVENT TYPES:

• Signature Events | Holidays | Charity Classic
• Ongoing Member Golf, Tennis, Pool, Fitness

PLANNING:

• Committee Management
• Quarterly game plan/Monthly Calendars
• Ongoing content calendar

EXECUTION: (Engagement Coordinator + Operations)

• BEO and P&LP
• Promotion Marketing
• Decor
• Booking Talent
• Story Telling Capture at Event

The rest of the items:

• Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
• Act with integrity
• Conduct ourselves professionally and respectfully
• Communicate effectively
• Work well under pressure, coordinating multiple tasks at any given time
• Solve problems, utilizing all available resources including regional and corporate staff
• Work safely and ensure others are too

Experience - Qualifications

• Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
• Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
• Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Hoover, AL 35244: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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