At Better Life Partners, we aim to rebuild communities by transforming lives.

Today, we are specifically focused on bringing high quality, accessible and effective care to those with addiction disorders, especially those in communities for whom traditional care has been found lacking. We provide evidence-based, scalable, holistic healthcare while working alongside community-based organizations to ensure that our care is accessible, non-punitive and responsive to our communities. We build trusted relationships and healing spaces to nourish Belonging, Love, and Purpose..

Our Headquarters office is seeking a Member Services Associate to coordinate services with our clients, community partners, and healthcare providers. This is a remote (work from home), full-time hourly position. If you are a caring, dedicated professional who possesses strong communication skills and a true desire to help others, this is the position for you!

In this role, you will interact with our members, treatment facilities, referral sources, BLP counselors and clinicians, and members of the local healthcare community. You will be a resource for members and community partners by answering questions and addressing needs on a case-by-case basis. You will ensure that daily operations of the program are running smoothly through scheduling, coordination, and troubleshooting. Your important work will allow members to receive quality care in their communities in order to make a better life within reach.

Responsibilities for Member Services Associate include, but are not limited to:

• Demonstrating and communicating the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow.
• Answering phone calls, text messages, and emails, as well as addressing work tickets, throughout the day as they arrive in a timely manner.
• Working as the go-between for Members and our Medical Providers and Counselors to schedule same-day appointments where availability exists between both parties.
• Rescheduling members for makeup meetings and coordinating with our Medical Management team to ensure no disruption of service.
• Coordinating meetings over Zoom between our Members and Medical Providers or Counselors.
• Working with our other teams on individual issues that may arise with our members.
• Reviewing and updating member and care provider requests within our proprietary EMR system.
• Handling records requests and releases of information while ensuring the confidentiality of our Members and within the regulations of 42 CFR Part 2 and HIPAA.
• Using judgment and discretion to effectively handle any additional Member services, and efficiently manage Provider or Counselor caseloads.

Qualifications for a Member Service Associate:

• Ability to work Monday - Friday, 10:30am - 7:00pm ET.
• Experience working in a call-center environment with multiple tasks assigned.
• Experience with phone-based etiquette in a customer service role.
• Experience using Google Drive and all programs therein, including but not limited to: Docs, Sheets, Calendar, and Mail.
• Willingness and eagerness to learn, be flexible, and acclimate as the company expands.
• Excellent time management, strong attention to detail, organizational skills, and ability to multitask.
• The ability to efficiently communicate in a decentralized team environment and work both in team settings and independently.

Better Life Partners facilitates the treatment of behavioral health conditions including addiction medicine. We offer a full slate of benefits including competitive compensation, medical, dental and vision coverages, four weeks of paid vacation, sick time, wellness days, thirteen paid holidays, a 401(k) plan with company match, parental leave program, learning & development stipend, employee referral bonus, company-issued technology, remote work stipend, paid volunteer time off, stock options for eligible employees, and more!

At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our employees. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQ candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners is a recovery-friendly workplace.

COVID-19 Vaccine Requirement

Better Life Partners has instituted a COVID-19 vaccine mandate for all employees, including remote staff, to remain in full compliance with regulatory bodies. Individuals selected for employment must be able to show proof of vaccination status prior to start date.

If you are unable to be vaccinated for medical reasons or religious beliefs, Better Life Partners will consider requests for reasonable accommodation consistent with its policy and if able to do so without undue hardship to the company pursuant to applicable law. Such accommodations must be approved prior to start date.

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