Member Services Representative
Job description
Believe in what we do. Value who we are.
Member Services Representative - 100% Phones
About NATP
The National Association of Tax Professionals (NATP) is the largest association dedicated to
equipping tax professionals with the resources, connections, and education they need to
provide the highest level of service to their clients. 23,000 members rely on NATP to deliver
professional connections, content expertise, and advocacy that provides them with the support
they need to best serve their clients. The NATP headquarters is located in Appleton, WI. To
learn more, visit www.natptax.com.
The Member Services Representative - 100% phones will be responsible for understanding
NATP membership levels, member benefits included in each level, and how the levels impact
the software systems. Handle member renewal processing, retention activities, and support the
team on more complex membership questions. Handle incoming calls and inquiries from
members regarding NATP products and services.
What You Do
These duties are not meant to be all-inclusive and other duties may be assigned.
- Ambassador of NATP Values – Excellence, Respect, Inclusion and Belonging, Passion
- Answer incoming calls and assist members and other callers with service requests, e.g.,
- Accurately process batches of membership, registration, and bookstore order transactions in
- Provide support as needed for updating records, clearing e-mail from general e-mail boxes;
- Assist with database input projects, such as demographic information, surveys, and member-record
- Assist team on projects to help with membership growth and retention.
- Assist with registration projects to help with registrants and instructors.
- Assist with event setup projects.
- Maintain and enhance proficiency with all facets of NetForum, our association management
- Maintain and enhance proficiency with Office365, Outlook, Microsoft Word, Excel, Asana,
SharePoint, and Knowledge Center.
• At least three years of customer service experience and a passion to serve our members.
- Strong written and verbal communication and customer service skills with the ability to simplify
- Intermediate computer skills utilizing numerous technology platforms and Office365 experience.
- Comfortable with working in an environment that is consistently changing and evolving.
- Detail orientated, deadline driven, while maintaining a high level of accuracy.
- Must be business-like in appearance and demeanor.
- Bachelor’s degree in communications, business, marketing, or similar or an associate degree and
equivalent experience is highly desired.
• Call center experience
- Administrative experience
Success Factors
• NPS, membership retention
Work Environment
This position is primarily remote, with an occasional need to be in the office. This position’s primary
focus is phones. Routinely use basic office equipment such as phone, computer, and copier. Work
hours are full-time Monday through Friday and will usually average 40 hours a week. Extended
evening and weekend work may occur occasionally to meet the needs of the business.
The National Association of Tax Professionals (NATP) is an Equal Opportunity Employer. The policy of
NATP is to extend opportunities to qualified applicants and staff on an equal basis regardless of an
individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual
orientation, gender identity, transgender status, physical or mental disability, protected veteran status,
genetic information, pregnancy, or any other categories protected by applicable federal, state or local
laws.
NATP is an equal opportunity employer (Minority/Female/Disabled/Veteran)
If you require a reasonable accommodation as part of the application process, please contact HR at
HRD@natptax.com.
3517 N McCarthy Rd Appleton, WI 54913
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.