Job description

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the service area. Ideal candidates will have an outgoing personality and ability to multitask.

ESSENTIAL FUNCTIONS:

1. Builds relationships with members; helps members connect with one another and the YMCA.

2. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

3. Promotes program and membership enrollment in interactions with existing and potential members.

4. Monitors and utilizes software to verify membership and enroll participants in programs.

5. Ability to accurately count money and make change as necessary.

6. Completes administrative and light housekeeping duties as assigned.

7. Attends staff meetings and trainings as scheduled.

8. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

9. Applies all YMCA policies dealing with member services.

10. May hand out locker keys and towels.

11. Perform other related duties as assigned by your supervisor.

QUALIFICATIONS:

1. High School Diploma preferred
2. One year of customer service experience preferred
3. One year of cash handling experience preferred
4. Excellent communication skills both verbal and written
5. Ability to multitask
6. Ability to work within multiple computer applications
7. Adult and Pediatric CPR/AED required within first 30 days of hire
8. At least 18 years of age

EQUIPMENT & APPLICATIONS

• ​Proficient in Microsoft Office Suite
• ​Proficient in G Suite programs

WORK ENVIRONMENT & PHYSICAL DEMANDS:

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. Ability to sit, stand, reach and stoop as required

3. Ability to lift up to 10 lbs.

4. Ability to manipulate small objects such as paperclips

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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