Job description

Membership Coordinator - Menasha

Position Summary

The Membership Coordinator will be responsible for answering and directing incoming phone calls, preparing correspondence and reports, copying, maintaining records, filing, typing, ordering and stocking office supplies, maintaining office equipment, distributing mail, entering data, depositing receipts, and data reporting. Additionally, they will ensure daily duties associated with the front desk control desk are consistent with the Boys & Girls Clubs of the Fox Valley’s mission.

Essential Functions

• Maintain membership files including membership cards, filing forms and updating records
• Record member information into Membership Tracking database in a timely manner
• Generate reports
• Welcome families and visitors as they enter the facility
• Answer and direct incoming phone calls
• Communicate in a professional manner
• Answers telephones, providing general information, referring callers to other staff or taking messages as necessary.
• May serve as Club receptionist, greeting all members and visitors and maintaining attendance and visitor logs.
• Engage children and youth by strict check in and check out processes.
• Ensure each and every guest checks in and has clearance prior to entering the program areas.
• Maintain accurate records relating to application intake, daily attendance, parent information, and member files
• Ensure that daily attendance is accurately recorded, documented and reported to administration as required.
• Maintain monthly data and membership reports, daily.
• Assist Branch Director with all reporting requirements involving the Club membership.
• Ensure that all deadlines for membership information and data are met.
• Monitor entire membership enrollment process, assuring that all applications are complete and required supporting documents are complete.
• Plan and implement new membership orientation.
• Collect membership fees with applications and issue paid receipts.
• Secure all monies collected and prepare deposits daily.
• Run reports as needed.
• Track payment information for members.
• Participate in staff development and training activities when needed during afterhours or on weekends.
• Perform other related administrative duties as requested.

Knowledge and Skills

• Strong customer relations skills
• Able to maintain strict confidentiality
• Exhibit the characteristics of strong leadership, patience, and effective communication
• Collaborates, is flexible and takes initiative
• Time management, planning, and organization skills
• Excellent communication skills (Written and Verbal)
• Ability to positively influence and motivate others
• Strong organizational skills
• Able to manage multiple priorities with attention to detail.
• Good interpersonal abilities – able to interact effectively with co-workers, club members, parents, and the community.
• High energy level and comfortable performing multi-faceted projects.
• Must be able to function in a fast-paced and noisy environment.

Qualifications – must have a majority combination of the following

• Bachelor’s Degree preferred.
• Three years experience in data entry, outcome measurement, and customer relations.
• Demonstrated leadership skills and the ability to motivate and inspire.
• The ability to communicate clearly, both verbally and in writing.
• Aptitude with basic office software, filing skills, ability to use basic office equipment, and accurate data entry skills.
• Bilingual in Spanish preferred

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: One location

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