Military Benefits Advisor, Military Programs and Services
Full Time
San Diego, CA 92106
Posted
Job description
PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.
Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Job Summary:
Reporting to the Manager of Military Billing, Compliance, and Outreach, the Military Benefits Advisor is a critical, process-driven position that provides timely and accurate VA and military certification. Additionally, this role works to provide comprehensive resources to veterans, their dependents, and active duty military in matters related to use of VA education benefits, Tuition Assistance, and other military-related education benefits.
Salary:
Pay Range: $22.00 - $22.70 per hour
Job Status:
Full time
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Job Description:
RESPONSIBILITIES
The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
School Certifying Official
- Provide excellent customer service to veterans and active duty through consistent and effective outreach via multiple channels in an effort to encourage communication, retention, and degree completion.
- The School Certifying Official (SCO) supplies VA application instructions and informs students of documentation needed for file.
- Prior to enrollment certification, perform a cross check of student billing information with tuition amount to be certified to ensure tuition/fee certification complies with VA regulations.
- Certify enrollment through VAONCE/Enrollment Manager. Keep VA informed of veteran enrollment status as well as other eligible persons receiving benefits.
- Certify enrollment in accordance with Point Loma Nazarene University’s Yellow Ribbon agreement.
- Work with Chapter 31 Vocational Rehabilitation Counselor for appropriate authorization documentation.
- Report enrollment changes within 30 days per VA guidelines.
- Process check request and mail back funds if an enrollment change results in overpayment from VA.
- Work in collaboration with Financial Aid and One Stop financial regarding impact on student accounts due to enrollment changes.
- Report student dismissals, graduation dates, and academic probation.
- Assist students who are experiencing issues regarding payment or problems regarding entitlement.
- Keep students informed of remaining entitlement.
- Remain current on matters pertaining to VA rules, benefits, and additions to SCO handbook.
VA and Federal Compliance
- VA file management to meet compliance requirements.
- Assist with annual VA compliance audit.
- Assist with annual DOD compliance updates and 5-year audit.
- Assist with annual VA Application for Accredited Institutions.
Military Benefits Advising
- Represents and advocates on behalf of military-connected students throughout the university community.
- Serve as an advisor to student organizations as appropriate, focusing on a sense of belonging.
- Counsel military-connected students on their VA benefits, responsibilities, and other matters related to their enrollment at PLNU.
- Meet regularly with current PLNU military-connected students to assist with benefits, and administrative needs as they pertain to financial aid, student accounts, and academic credits. In addition, assist students by troubleshooting any issues that arise.
- Provide exceptional customer service to all visitors to the Commuter and Veteran Commons.
- Participate on retention teams and other campus committees and task forces related to military-connected students as needed.
QUALIFICATIONS
- A strong knowledge of and respect for military and veteran culture, as well as the unique and often challenging circumstances related to military-connected students.
- Ability to exercise professional judgment relating to unusual circumstances.
- Ability to work independently as well as collaboratively within a team and assume responsibility for problem-solving.
- A strong commitment to excellence.
- A drive to make continuous improvements as necessary to internal work processes.
- Commitment to continuing education and lifelong learning.
- Passionate about providing quality service to the campus community.
- A goal-oriented individual who is self-motivated, diligent, and solution-oriented.
- Demonstrated ability to prioritize and manage multiple tasks.
- Practices attentive and active listening, has the patience to hear people out, and can accurately restate the opinions of others even when he/she disagrees.
- Strong written and oral communication skills.
- Personally committed to continuous self-improvement, understanding that different situations call for different skills and approaches, and working to deploy strengths and offset weaknesses or limits.
- A flexible working style and strong work ethic are essential given the collaborative, dedicated, and creative spirit of the department.
- Understanding of and commitment to the spiritual mission of the university.
- Maintains confidentiality.
- Proficient in VA Once, Windows, Word, Excel, PowerPoint, and other common software packages; Google Apps for Education, PowerFAIDS, Workday, and SalesForce knowledge preferred.
PHYSICAL REQUIREMENTS
Sitting for periods greater than one hour. Use of computer equipment: computer keyboard, mouse, and monitor. Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.
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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.
Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.
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