Milton Freewater Branch Operations Manager (Human Services Supervisor 2) Bilingual English/Spanish Encouraged
Full Time
Milton-Freewater, OR
Posted
Job description
Initial Posting Date:
12/08/2022
Application Deadline:
12/26/2022
Agency:
Department of Human Services
Salary Range:
$5,079 - $7,861
Position Type:
Employee
Position Title:
Milton Freewater Branch Operations Manager (Human Services Supervisor 2) Bilingual English/Spanish Encouraged
Job Description:
We want you to be part of our District 12 leadership team as a Branch Operations Manager in Milton Freewater!
***We are extending the application deadline. If you submitted an application before the previous deadline, you do not need to reapply.***
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Do you have experience of the principles and practices of management, including planning, organizing, motivating, and decision making? If you’re looking for a new career, want to make a difference in people’s lives and have a strong desire to help others, the position below may be for you. If interested, apply today!
Do you have bilingual language skills in English and Spanish? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual English/Spanish language skills are not a requirement for this position, but there is a need in the communities that we serve, and all are encouraged to apply!
We are seeking an Operations Manager (Human Services Supervisor 2) to join our Milton Freewater Self Sufficiency team. In this role you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
Please attach a complete resume. A resume is required to be considered for an interview. This will also helps us review that you meet the minimum qualifications and demonstrate which Essential Attributes you may possess.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
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When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
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Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
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We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
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We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
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If you have federal student loan debt or are thinking of going back to school, then you might benefit from theStudent Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
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Four Years of lead work, supervision, or progressively related experience; OR
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One year of related experience and a bachelor’s degree in a related field. AND
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A resume is required to be considered for an interview.
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment.
Essential attributes
Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and the candidate may come from a less traditional background, we encourage you to apply.
We are looking for candidates with: (Please note a cover letter is required.)
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Experience working with diverse populations with demonstrated commitment to inclusivity, equity, and anti-racism.
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Understanding of leadership styles and how to increase employee engagement, support positive environments, motivate others to complete tasks, organize people to reach a goal, exemplifies the organization culture, delegates effectively, coaches and mentors to achieve success.
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Ability to understand, explain and apply statutes, regulations, policies, procedures, and guidelines of assistance program(s) administered by this agency and our partnering agencies.
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Ability to make the best decision based upon a mixture of analysis, knowledge, experience, and judgement in a timely manner. Applies both rational and creative processes to identify unknown root causes of problems. Based on the situation, decides the best course of action, implements the solution, and follows-up to see how it’s working. Calculates and evaluates the long-term consequences of a decision.
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Ability to problem solve. Asks good questions and receives input for all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions.
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Ability to provide effective conflict resolution. Reads situations quickly and deals effectively. Steps up to conflicts and sees them as opportunities. Realizes communication is the key. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships.
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Understanding of budget management. Should be able to prioritize and focus the spending on things that are most important. Involve conscious decision making about allocation of money such that expenditures do not exceed the income.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Make sure to read the ‘How to Apply’ section for any other requirements.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As an Operations Manager, you will:
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Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
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The position partners with the community to develop culturally appropriate services to meet the needs of individuals and families. The position actively solicits and engages diverse groups in program planning and developments.
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The Operations Manager is responsible for the daily function of the branch office including management of Family Coaches, Benefit and Eligibility Specialists and Customer Service Guides. The position manages and directs branch cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
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The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
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The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.
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The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
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The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each.
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This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.
Working conditions
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Traditional office environment. Daily phone contact with customers, including angry, upset, or individuals dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work are expected (i.e. work a professional workweek).
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Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
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Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.
How to apply
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
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Required: Please upload a resume. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
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A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
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Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
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If you are not a current State of Oregon employee: view thisapplication instructional video.
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After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
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Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
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The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
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Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
Helpful information
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This position is a Management Services supervisory position and is not represented by a union.
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This recruitment may be used to fill future vacancies.
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Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
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If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via emailyvette.c.medford@odhs.oregon.gov. Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
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