Job description

Midwest Bus Sales is looking for skilled service technicians of all levels to come join our team. As part of the largest group of Thomas Bus dealerships in the country we have opportunity for your advancement that will give you a career you can stick with. Our team is our number one resource, and we invest in those members to create the best group in the industry. Come work with us in our state of the art, heated 10 bay shop, custom paint booth, and indoor wash bay. Our core values say it all Family, Safety. Service and Respect.

Why Work at Midwest Bus Sales?

· Competitive pay from $60k-$70k + bonus (based on experience)

· Monthly bonus program

· Full time position

· Career advancement opportunities

· Company paid training (Freightliner, Cummins, Allison, Detroit Diesel, EV)

· Company sponsored events

· Uniform provided

· Company Provided service truck

Schedule: Monday-Friday, day shift

Benefits:

· Medical, dental, vision insurance

· Disability and life insurance

· 401k with company match

· Flex spending account

· 9 Paid Holidays annually

· 3 Weeks (120 hours) PTO (Paid Time Off) in your first year accrued monthly.

About us: Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.

Summary/Objective

A Mobile Service Technician level I is responsible for repair and preventive maintenance on med/heavy duty fleet vehicles at our customer’s locations. Expected to provide vehicle repairs while maintaining exceptional customer service. You will perform major and technically difficult diagnostics, repairs, and overhauls/rebuilds, including vehicle inspections, in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met.This position demands high mechanical skills on med/heavy duty trucks and buses with considerable knowledge of methods, material, tools and techniques used in vehicle repair and maintenance. Skills in the use of power and hand tools, use of diagnostic equipment, acetylene and electric arc welding, and the operation of vehicles and equipment for diagnostic purposes. Highly detail oriented and organized in work. Ability to drive and operate a variety of equipment under varying conditions. Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results. Must have initiative and the ability to act and to operate independently with minimal daily direction from manager to accomplish objectives.

Essential Functions

· Mobile service technician must be an excellent communicator, proactive, analytical, self-driven, solution-focused, and able to juggle multiple tasks. Technicians will treat customers with personal / professional service, develop positive relationships; and help grow the Dealership Service business. Technicians must be very detail-oriented and committed to going above and beyond to provide quality service for their customer.

· Must demonstrate advanced analytical and repair skills in vehicle maintenance.

· Must be a self-starter with excellent time management skills

· Creative problem solver.

· Respond to customer inquiries regarding the work. Foster positive customer relations.

· Performs inspection, diagnosis and repair of electrical, hydraulic, suspension, brake and air conditioning systems on vehicles and equipment.

· Utilizes vehicle computer electronics systems to interpret failure modes to initiate assigned repairs.

· Advises Service Writer of estimated repair time and materials needed.

· Performs service calls for emergency breakdowns.

· Identify warrantable repairs and document on repair order

· Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times.

· Updates job knowledge by participating in education opportunities, reading technical and regulation publications.

Competencies

1. Works without supervision and selects from written instructions and established procedures to accomplish assigned tasks.

2. Exceptional time management with strong desire to meet deadlines.

3. Ability to upsell work.

4. Strong organizational skills.

5. Strong communications skills both written and verbal

6. Basic computer skills as used for Repair order completion.

7. Ability to confront and resolve difficult customer service situations

Must own tools required to complete assigned work.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Education benefits:

• Paid training

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• LaSalle, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Paw paw, IL 61353

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