About You -

• High school diploma or equivalent
• 2+ years customer service experience
• 2+ years of rehab/mobility experience, or relevant training, preferred; Previous healthcare experience preferred
• Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills

Responsibilities & Duties:
A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. As a Rehab CSR you will...

• Liaise with patients, referral sources, and other team members to coordinate patient care
• Use software systems to communicate effectively; keeps a record of all patient contacts
• Maintain strong working knowledge of products and services offered by company
• Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
• Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
• Prepare billing documents, such as CMNs and other waivers
• Ensure that referrals and other patient requests are addressed or processed in a timely manner
• Identify patient needs or desires to recommend appropriate products or services
• Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary.
• Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service

About Us -
Valley Seating and Mobility, a division of Great Elm Healthcare, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP/SMS). Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients.

Our Values: A Great Elm Healthcare team member is...

• Collaborative and works with others to find solutions
• Results-driven and identifies and achieves goals that further our Mission
• Innovative and seeks solutions to challenges and takes initiative to improve
• Sincere and works with honesty, integrity and empathy
• Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care

Benefits:

• 8 paid holidays a year with a generous paid time off package
• On-the-job training
• Medical, Prescription, Dental, Vision
• Short and Long Term Disability
• AD&D, Supplemental Life Insurance
• Employee Assistance Program
• 401K with match
• Hybrid work available (from Mesa location)

Position location options:

• 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202
• 13203 N 103rd Ave, Ste I8, Sun City, AZ 85351
• 1275 E Florence Blvd, Ste 4, Casa Grande, AZ 85222
• 3400 E Speedway Blvd, Ste 104, Tucson, AZ 85716

Experience

• 2 year(s): Customer Service experience

• 2 year(s): Rehab experience, or approved training

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)