WORK TIMES/LOCATION

Tuesday – Saturday, 6:30AM – 2:30PM; 118 Main Street, Hartford, CT

POSITION SUMMARY

Maintain the safety of the facilities of Mercy Housing and Shelter Corporation.

JOB DUTIES

• Admit visitors into the Friendship Center including checking bags and scanning for contraband.
• Secure and lock the Friendship Center when not open to the public.
• Monitor visitors to the Diversion Center to ensure that they are not under the influence of drugs or alcohol.
• Ensure visitors stay in designated areas.
• Deescalate situations and maintain control of individuals and the residence.
• Secure premises and personnel by patrolling property; inspecting buildings, equipment, and access points permitting entry.
• Prevent losses and damage by reporting irregularities.
• Inform visitors of policies and procedures.
• Interact with ambulance and police department according to established policies.
• Maintain all required necessary logs and ensure log reflects the activities of the shift.
• Inform the supervisor of any problems and complete incident reports.
• Handle any emergencies that arise during their shift, including notification of managers.
• Maintain agency's stability and reputation by complying with legal requirements.
• Perform any other task that will assist the agency in carrying out its mission.

GENERAL RESPONSIBILITIES

It is the responsibility of each Mercy Housing and Shelter employee to:

• Treat all clients with dignity and respect, prioritize client needs, and advocate for the people we serve.
• Maintain confidentiality of client information.
• Promote the human dignity, rights, safety, and wellbeing of clients served.
• Professionally and ethically handle agency and client money/property.
• Fulfill all responsibilities as a mandatory reporter.
• Display a positive attitude towards clients, programs, and the agency.
• Demonstrate good communication with clients, supervisors, peers, outside resources and family/guardians.
• Demonstrate good attendance.
• Punctually attend all assigned meetings, in-services and trainings.
• Demonstrate involvement as a team member.
• Adhere to all applicable regulations, laws and policies/procedures and know and understand your job description.
• Submit paperwork and meet job responsibility deadlines as assigned.

QUALIFICATIONS AND COMPETENCIES

Education and Experience:

• Knowledge of public safety and security procedures.
• Demonstrated attention to environment and detail.
• Ability to tactfully and professionally respond to potentially hazardous situation.
• High school diploma or General Educational Development (GED) certification and some work experience, preferable with homeless persons, persons with mental illness and/or substance abuse.
• Bilingual English/Spanish required.

Physical Requirements:

• Occasionally the employee must lift and/or move up to 50 pounds. The employee must demonstrate the ability to assist physically disabled visitors in emergency evacuations and fire drills.
• Ability to walk and stand for extended periods of time.
• Ability to bend at the waist frequently.

Licenses and Certifications:

COMPENSATION AND BENEFITS

• $16.50 per hour, based on experience plus generous incentive compensation plan.
• Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 26 days of PTO (paid time off) per year, plus 12 paid holidays.

CHA, My Sisters’ Place and Mercy Housing and Shelter Corporation is an equal opportunity employer.