Vermont Federal Credit Union is a growing financial cooperative in Northwestern Vermont, currently serving over 48,000 members. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented and enjoy working as part of a team. We have competitive health care and 401k matches, a local employee assistance program, and other wellness benefits. Please visit our website for full details of our benefits program.

Mortgage Servicing Specialist – South Burlington, VT:

Job Description:

• This person will be responsible for all facets of escrow services, including payment processing to towns and insurance companies, input of property taxes and insurance the annual escrow analysis process, and responding to member questions and concerns related to escrow.
• The processing of all incoming and outgoing mail, on a daily basis, including all monthly, annual and special mailings.
• Also responsible for the proper care and management of all documents, including those in Nautilus and paper files.
• Monitors and processes help desks from internal staff, particularly those of a less complex nature, such as transaction processing, requests for documents, and mortgage payoff request processing.
• Assists and acts as primary back-up to the Mortgage Servicing Supervisor and will be assigned other duties that mortgage servicing will need.
• Demonstration of accuracy and detail orientation, as demonstrated in daily work.
• Demonstration of willingness to be a supportive team member and assist others, and take on additional responsibilities when needed.
• Deliver outstanding service to internal staff and members, which is in alignment with the Credit Union's Service Promises.

Requirements:

• One year to three years of similar or related experience.
• A two-year college degree, completion of a specialized certification or licensing, completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Strong interpersonal skills, confidentiality, and discretion requiring diplomacy and tact in communication.

Qualified candidates should apply online via our website: www.vermontfederal.org

Don’t meet every sing requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. Vermont Federal Credit Union is an Equal Opportunity Employer.