Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine prior to your first day of employment. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
The Customer Onboarding and Integration Manager develops, documents, and implements a standardized onboarding and integration approach focused on providing a consistent customer experience throughout all phases of the process - pre-implementation, implementation, and ongoing support. This role will work collaboratively with partnering teams in sales, operations, sourcing, IT, marketing and finance to assimilate new customers effectively and efficiently. Responsible for support and implementation of strategies for enhanced planning surrounding customer onboarding, supporting the execution of all phases of customer onboarding and integration activities, and managing efforts to identify and implement opportunities for process improvement for MWI initiatives.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Coordinates strategic guidance and high-level vision for the development of future-state design through various facilitation activities with internal stakeholders to understand current processes, identify gaps, and determine business requirements to support delivery of end-to-end business process.
- Partners with internal and external resources to develop, implement, and monitor customer conversion strategies and plans as well as to promote a consistent message to customers and a unified approach.
- Identifies, develops, and maintains documentation used to support the overall onboarding and integration process
- Establishes, develops, and implements reporting metrics to provide visibility of the customer onboarding and integration activities and associated issues.
- Liaises with cross-functional customer onboarding and integration teams, customers, and suppliers by supporting the planning and execution of the customer onboarding and integration and customer readiness activities
- Provides direction and input on various business issues that arise to business development, sales, and leadership teams.
- Technically lead/advise and partner with sales to understand customer requirements and deliver comprehensive implementation plans that outline the objectives, problems and necessary steps required for successful integration.
- Develops and maintains strong working relationships with internal business partners to continuously evaluate and improve the onboarding and integration process by actively contributing to initiatives that gain efficiencies and improve services levels
- Reviews, evaluates, and modifies existing materials and processes; recommends modifications for continuous improvement opportunities / recommendations.
- Process and tool improvements to streamline onboarding and integration timelines.
- Actively contributes to initiatives being led and/or supported by Sales Shared Services in varying capacities by leveraging previous business process and/or systems expertise.
- Acts as the escalation point and supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies.
- Manages customer onboarding and integration processes to ensure deliverables are met by the Customer Integration team with regular status updates of process flow and deliverables.
- Communicates project status to appropriate stakeholders including tracking progress toward established goals.
- Acts as point-of-contact for all business segments for contract support, contract compliance, and ensures the various teams develop and implement effective elements of the contracts.
- Help to prioritize onboarding and integration work through identifying and managing resource conflicts and interdependencies.
- Conducts performance evaluation of associates within the department.
- Performs other related duties as assigned.
What your background should look like
Requires experience in fields such as business administration, sales, marketing, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education; normally requires 5+ years equivalent experience. Prior customer implementation experience strongly preferred. A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, experience managing customers both large and small and knowing how/why to manage them differently, and strong interpersonal skills required to operate well in a team environment across multiple groups.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Proven ability to communicate effectively both orally and in writing; ability to present information professionally and effectively to customers, associates, and management.
- Presents information in logical, easily understood sequences; conducts necessary preparatory work to ensure well-prepared for interactions with internal business partners as well as customers.
- Solid understanding of business functions/end-to-end processes MWI business objectives.
- Exceptional project management and organizational skills, including the ability to effectively deploy resources and manage multiple projects with concurrent and/or aggressive deadlines.
- Experience in organizing, planning, and executing large-scale projects from vision through implementation.
- Possesses a methodical, business process-oriented mindset with high detail-orientation, ensuring accuracy and completeness, demonstrated customer-focus.
- Must be able to quickly assess and act on changing priorities.
- Demonstrated consultative skills and ability to effectively facilitate groups to consensus; ability to create trust and confidence quickly.
- Strong interpersonal skills sufficient to develop and maintain effective working and business relationships with others.
- Ability to lead dynamically and energize multidiscipline work teams to learn and apply new skills and techniques to respond to business needs.
- Excellent decision making and problem-solving skills; ability to resolve issues effectively and efficiently.
- Ability to complete work with minimal oversight and have a willingness to travel to meet objectives.
- Demonstrated flexibility and adaptability required for success within an evolving organization.
- Ability to direct activities of others, including coaching, training, and developing.
- Demonstrated working knowledge of Microsoft Office Suite (e.g., PowerPoint, Excel, Word, Project).
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Salary Range*
- This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: MWI Veterinary Supply Company
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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