The NOC Support Technician is responsible for providing essential network monitoring, problem identification and resolution as well as acting as the company technical interface for all Avail-TVN NVOD, Linear and VOD services and ancillary service offerings to Avail-TVN affiliates and providers. Also to follow written and verbal operating procedures and instructions and directions as related or directed by Avail-TVN supervisors or management staff.Major Activities to ensure achievement of key results and deliverables:

• • General knowledge of terrestrial and satellite communications systems and network monitoring, verification of network health through the use of test procedures and tools, problem identification isolation and resolution of Avail-TVN networks faculties and equipment as well as third party networks and components
  • Possess excellent verbal communication skills, Generate written communications, shift notes and other documentation to ensure effective cohesive communication with other Avail-TVN NOC shift personnel and additionally, opening/closing Trouble Tickets & Action Item files, which explain specific and general problems that have been encountered during previous or current shift
  • Operating as a CSR (Customer Service Representative) interface
  • Ability to understand operational situations, configurations and problems related or described in-person and telephonically. And subsequently, have the ability to effectively work through scenarios and offer suggestions and/or relay technical information either in-person or telephonically while maintaining a professional attitude and demeanor

Additional Responsibilities:

• VOD, Linear and Internal network monitoring.
• Technical and Media support for all Affiliates and Providers.
• Configuration, deployment and operational health of all VOD systems.
• Technical incident documentation.

Key Results and Deliverables (What does success look like):

• • A charismatic and credible communicator who leads by example
  • Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment.
  • Strong team player who can build strong relationships at all levels of the organization
  • Have excellent communication skills - written, verbal, presentation and interpersonal
  • An ethical and proactive leader who can maximize the resources of a start-up environment

Knowledge, Skills, and Experience:

• • Microsoft MCSE, Cisco CCNA, Microsoft Certification(s) and/or Cisco training a plus
  • Experience with LANIWAN, VPN's, IPSEC, Cisco Routing