Occupational Medicine CSR Trainer

Job Description

The Occupational Medicine CSR Trainer is a key member of our staff supporting training for CSRs, operations/workflows, and execution of Occupational Services across our network of Piedmont Urgent Care clinics. This position reports to the Director of Occupational Services.

Minimum Qualifications

• Minimum 2 years experience working in an Urgent Care clinic
• Possess a comprehensive knowledge of all back office Occupational Services requirements
• Demonstrate a working knowledge of all Occupational Medicine back-office clinical operations
• Proficiency in performing all Occupational Medicine Employer Services
• Possess strong and effective communication skills
• Excellent documentation skills and attention to detail
• Demonstrate a professional/positive attitude
• Energetic team player
• Demonstrate leadership capabilities
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind in dealing with patients, clients, visitors, the general public, and all colleagues

Responsibilities

• Classroom Training for CSRs
• DS and BAT Certification Classes
• Hands-on In-clinic Training for CSRs
• NEO Training for OccMed Services for CSRs
• Create OccMed training material (including videos and other training aids) and update as necessary
• Assist in Daily auditing of Employer Services Charts to determine training needs
• Work in the clinic as an OccMed CSR as required
• Order appropriate OccMed Supplies and Equipment as necessary
• Position requires standing a majority of the time while in clinic and training
• Minimum 50% travel to training locations and clinics as required
• Support the overall growth plans and goals for OccMed
• Other duties as assigned

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:

• A positive attitude toward patients, families & coworkers
• Willingness at all times to go the extra mile to create an outstanding experience for customers and to train & lead the center team to do the same.
• A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.
• A compelling desire to serve others, improve your community’s health & have fun every day.