Job description
We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Folcroft, PA location.
Responsibilities:
- Direct decision making responsibility for profit percentages when invoicing customers.
- Responsible for all understanding all US State Department restrictions.
- Direct account ownership responsibility along with growing the account organically.
- Creates requests for rates correspondence and follows up on those requests.
- Creates load tenders and distributes them to the appropriate transportation provider and follows up on those requests by tracking them to delivery.
- Prepares rate quotations, file them and follow-up on missing information or requests for additional pricing.
- Composes and types routine correspondence and memoranda using word processing software.
- Resolves payment discrepancies and prevents invoicing errors.
- Creates required documentation for international shipments and coordinates the distribution and clearance through these foreign countries.
- Provides day to day shipment tracking, customer service and problem resolution of exception orders.
- Knowledge of various transportation modes, transportation providers.
- Ability to communicate relevant shipment information to transportation parties.
- Knowledge of import regulations, domestic transportation modes and pricing methodology.
- Skilled in using a personal computer and various software packages.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to handle and resolve recurring problems.
- Performs other related duties as required.
Requirements:
- Minimum of 3 years’ experience handling the coordination of import shipments
- Domestic LTL and FTL pricing as well as Load tendering experience a plus.
- Knowledge of TSA security requirements and NVOCC operations a plus.
- Knowledge of various transportation modes, transportation providers and ability to communicate relevant shipment information to those parties.
- Skilled in using a personal computer and various software packages.
- Ability to establish priorities, work independently, and proceed with objectives with limited supervision.
- Ability to handle and resolve recurring problems with limited supervision.
- Ability to work a flexible schedule based on shipment volume.
Our network now extends to over 100 locations across North America. Through its comprehensive service offering, the company provides domestic and international freight forwarding services, truck and rail brokerage services and other value-added supply chain management services, including customs brokerage, order fulfillment, inventory management and warehousing to a diversified account base including manufacturers, distributors and retailers using a network of independent carriers and international agents positioned strategically around the world.
Benefits
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