The Company

Floor Coverings International is the national leader for "in-home" flooring sales. With over 200 locations across the United States and Canada, our unique shop-at-home model allows consumers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average 4.7 star rating. We strive to give our customers the absolute best experience, from a consultative product selection to expert installation. Our local franchise serves portions of Loudoun and Prince William counties in northern Virginia.

The Position

This is an exciting opportunity to help a local franchise owner launch their business. The Office Administrator position is without question a key role in the success of our business. It’s a challenging and rewarding position with good pay and set hours. If you are a person that is able to help people, organize and execute systems, and keep track of the details, then this role may be just right for you. As the administrative leader of a Floor Coverings International office, you will be the “voice” of the company as your voice will often be the first voice that customers, suppliers, and installation partners hear. You’ll be setting appointments, managing schedules, ordering materials, coordinating installations, supporting the team, and performing other critical administrative functions.

The Fit

People who succeed in this role are those with a warm and pleasant demeanor who enjoy administrative tasks and are driven to keep systems and processes moving. In addition, they are good listeners and have a bit of a creative side. People who excel at creating processes and systems, have strong attention to detail, and are personable are prime candidates for success in this role, no matter what their background is. While knowledge of flooring is desirable, it is not required. Job Details & Perks:

• Paid training provided
• Full-time/Part-time (opportunity to start part-time and extend to full-time)
• PTO
• Hybrid work arrangement (in-office plus remote) to be agreed with business owner
• Opportunities for additional perks and benefits to be discussed with successful candidate

Key Responsibilities:Marketing & Customer Relations

• Promptly and properly schedule all leads to appointments for Design Associates (DAs)
• Follow up on open proposals as needed to ensure prompt closure
• Coordinate and confirm installations with customers and installation subcontractors
• Support and participate in home shows with an objective of setting appointments (in-home consultations) for the DAs
• Support local marketing efforts as requested by owner
• Keep show room and office organized and presentable
• Assist in development, management & delivery of local marketing tactics
• Resolve or escalate customer conflicts

Financials

• Accurately update QuickBooks daily for all income and expenses as requested by owner
• Complete job costing reports within 24 hours of completing installations
• Track, prepare and manage timely payment of business related expenses with suppliers and vendors

Production

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Accurately order all product needed for jobs and ensure received materials match orders
• Coordinate the scheduling of jobs with customer and installers
• Communicate with installers and customers on start dates and times (initial and reminders)
• Update customers with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work as directed by business owner and/or DAs.
• Confirm scope of work and compensation with installers prior to commencing installation work
• Update InspireNet daily with status of jobs and upcoming schedule.

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time.
• Distribute goalsetting and review form weekly via email.
• Collaborate openly regarding opportunities to improve processes, or mitigate risk in achieving business objectives
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Strong communication skills and pleasant demeanor, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experience in bookkeeping using QuickBooks is a plus, though not required
• Able to work independently with minimal supervision.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.