Job description

Front Office Specialist & Patient Care Coordinator:
I'm a Naturopathic Medical Doctor (alternative & functional medicine). I've owned my own practice in San Diego, CA since 2010. Currently, 70% of my practice is virtual and 30% is clinical (in office- when I do quarterly visits to CA). Looking for someone that desires to be with me long-term and wants to grow with the business. My last front office assistant was with me for 6yr. Seeking an assistant that can manage my office and support my patients.

Position:
- Virtual (NO LOUD DISTRACTIONS or SOUNDS AT HOME)
- M-F; 8:30am – 12:30pm PST
- 2+ year experience running a medical, dental or health practitioners’ office
- Interested in a long term position

Tasks:
- Answering phones & returning calls
- Scheduling/Rescheduling patients

- Ordering Labs
- Customer support
- Patient care coordination and follow-up
- Patient outreach
- Email responses (Patient portal and Gmail)
- Answering non-medical questions (office policies, patient support, office or lab pricing, supplement ordering, ect)
- Billing (collecting payment, sending invoices; *we do not bill insurance*)
- Office support (intuiting my needs as you learn the business; tasks to ensure the business is running smoothly)
- Research & development
- Monthly newsletters & importing contacts in Mailchimp
- Social Media posting and engagement (not currently, but we will do)
- Multi-tasking and triaging tasks for a productive work day & flow

Personality:
- Efficient, hard worker
- Can move both slow (in supporting or educating patients) and fast (in getting tasks complete in a timely manner)
- Quick learner
- Quick and proficient typist
- Attention to detail
- Organized
- Confident
- Assertive
- Indépendant (but can take direction and works well w others)
- Excellent multi-tasking skills
- Clear communicator
- Good at regurgitating information I've taught you to share with patients (I have scripts)
- Patient, kind
- Understanding patients’ needs with healthy boundaries and following office policies
- Follow-through on office tasks, doctor’s assistance and patient care coordination
- Comfortable talking about money
- Comfortable selling high priced items for patients benefit
- Confident in accepting money for our services or collecting $ on bills past due
- Comfortable selling our services (as it’s advocating for the patients’ needs)
- Comfortable with different personality types (ie: patients)
- Believes in natural medicine and its healing ability
- Reliable
- Timely
- Self sufficient
- People Person
- Vibrant personality
- Positive attitude and energy (we're a family)
- Word, Excel, Power Point
- BONUS: CharmEHR, FullScript, WellEvate, Vibrant America, Doctors Data, Labcorp, Precision Point Diagnostic, ZRT, Spectracell, ect

Benefits:
- 5 complimentary medical visits from me/year with 20% off supplements
- Healthy, positive environment
- Making a difference in peoples lives and in the world
- Being apart of something that transforms peoples lives and how they continue to touch others in their life
- Cutting edge medicine
- Working from home
- Room for growth

Job Types: Part-time, Contract

Pay: Up to $26.00 per hour

Benefits:

• Employee discount
• Free health screenings
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 5 years (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.