Scope of the Job

Under the supervision of the Director or Ambulatory Administrator, and in consultation with the Medical Director, this individual manages, coordinates and integrates practice resources and activities to meet the goals of the University of Florida Jacksonville Physicians Ambulatory Care Services. This individual successfully leads and manages the team to provide exemplary quality patient care and deliver exceptional patient experience.

• Manages the day-to-day operations of the practice, with guidance from the Director or Ambulatory Administrator. Responsible for the management of personnel, supplies, equipment, Implement systems to standardize the quality of inter-office communications by establishing standard work duties, clear responsibilities and consistent expectations, provide frequent, fair and constructive feedback.

• Actively manages clinic operations and patient flow to evaluate effectiveness; recommends and implements strategies to improve efficiency, enhance patient experience and enhance provider and staff satisfaction.

• Provides engaging supervision for the administrative support non-provider staff, to include organizing work assignments to meet the demands of the practice, coaching for improvement, and counseling for correction, identifying and resolving issues, monitoring productivity, evaluating performance, implementing performance improvement strategies, and maintaining efficient payroll functions.

• Performs management duties to include participating in the hiring process, monitoring staff qualifications, facilitating staff orientation, staff training and scheduling. Ensures training and job competencies are completed prior to deployment in clinic. Provides administrative coverage in absence of Director.

• Conducts regular (no less than monthly) staff meetings to discuss practice operations, safety, staff improvement ideas, patient experience, reviews new policies and procedures; and shares general information. Conducts weekly staff huddles and monthly rounding on all direct reports.

• Documents, implements and provides oversight of clinical policies and procedures. Ensures fiscal goals are met, monitors expenses and analyzes monthly budget and key performance indicators, with Director.

• Addresses service, patient care and process quality issues by implementing sustainable solutions that reduce variation. Participates as an active team member in the coordination of patient care.

• Implements and maintains Quality Improvement programs, proactively implements approved action plans to resolve problem areas, actively participates in goal setting for the practice and coordinates the efforts to meet the goals.

• Maintains appropriate records, required documentation, and employee files, including physician credentials and licensure documentation. Ensures practice is prepared for inspections and site visits, with guidance from the Director.

• Assists with administrative support functions including, but not limited to registration, scheduling, and insurance coordination of benefits, managed care, and collections.

Temperament

Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.

Skills, Knowledge, Abilities

Medical Billing

• Working knowledge of patient billing including CPT4 and ICD-9 coding, medical terminology and various payer classes.

Insurance

• Working knowledge of HMOs, Medicare, Medicaid, PPO and third party payers

Math/Analytical

• Ability to perform basic mathematical functions, such as addition, subtraction, multiplication and division.

Computers/Technology

• Computer literate with proficiency in Microsoft Office (Outlook, Word, Excel, Access, and Power Point), Adobe Acrobat, 10-key, and database management.

Communication

• Ability to communicate effectively and courteously, both orally and in writing

Operations Management

• Knowledge of the policies and procedures of a medical practice sufficient to direct the operation and to provide effective patient care

Professionalism

• Strong interpersonal and communication skills with the ability to work efficiently with a wide range of constituencies in a diverse community

Customer Service

• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience

Leadership/Motivate/Mentor

• Ability to manage, motivate, and mentor others

Office Management

• Knowledge and understanding of office work flow and process improvement strategies

Training/Support

• Knowledge of basic medical equipment

Experience Requirements:

3 years operational experience in a health care setting- REQUIRED

1 year supervisory experience- REQUIRED

Education Requirements:

High School Diploma- REQUIRED

Baccalaureate degree in Business or Health Administration- PREFERRED

Additional Details:

Must maintain all State clinical license and/or certification (RN, MA, LPN, etc.)