Under the supervision of the Office of Housing Opportunities Program Manager, in accordance with HRDC Policies and Procedures and

program guidelines, provides support in processing applications timely and accurately and provides assistance to callers and/or visitors

with the ultimate objective of presenting the Agency as a professional, effectively-working organization; is aware of all regulations

governing program funding; works along with other staff in creating a positive, professional attitude and ensuring client confidentiality at

all times.

QUALIFICATIONS: (Education/Experience)

1. High School Diploma or equivalent.

2. Must meet the minimum HRDC hiring requirements.

SKILLS AND ABILITIES:

1. Must possess typing skills sufficient to be productive.

2. Ability to multi-task in fast-paced, constantly changing environment.

3. Ability to type and use a computer with Word and Excel documents.

4. Ability to use Agency and Program automated information systems within prescribed time period.

5. Knowledge of and experience in maintaining filing system(s).

6. Must demonstrate time management skills.

7. Possess good oral communication and telephone skills.

8. Must be able to legibly and accurately complete forms and maintain records.

9. Ability to work well under pressure and effectively deal with clients, staff members and the public.

10. Ability to relate well to low-income persons and the skills and knowledge to provide general agency program information to

customers regarding services and benefits available to them.

DUTIES:

1. Answers the telephone, schedules and conducts intake appointments, directs calls and takes messages.

2. Verifies and/or collects all required documentation, such as income proof, household information, SS cards, etc.

3. Refers customer to other services based on customer’s needs assessment.

4. Performs clerical work, such as, but not limited to, filing, document scanning, faxing, emailing, preparing and maintaining client file

folders.

5. Enters and/or updates client information in Agency and program databases.

6. Assembles application packets for new applicants.

7. Stamps and mails outgoing mail, including benefit notifications.

8. Records and distributes incoming mail.

9. Assists all program staff in over-flow of duties as directed.

10. Greets visitors, referring them to proper staff person or other agency, as necessary.

11. Performs other duties as required by supervisor.

WORKING CONDITIONS:

This is a union position. Up to 8 hours per day with an hour unpaid lunch, typically, Monday – Friday; days and hours of work may vary

based on program operations. Duties may be rotated or long term specific tasks may be assigned depending on program needs. Work-

months per year may vary based on program needs. Must have the flexibility to work an alternate schedule or overtime per program

needs. Physical ability to perform job duties and lift up to 30 lbs.

NOTICE: All applicants must submit an HRDC Employment Application, resume and cover letter of interest which indicates how their work or

educational experience meets the qualifications of the position. HRDC applicants who are union employees and applying for another union
position must also submit copies of their two most recent performance evaluations.

SUBMIT APPLICATIONS HRDC Personnel Office, 125 Virginia Ave, Cumberland, MD 21502

TO: