Summary/Objective

The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Essential Functions

• Answer multi-line phone system

• Schedule clients for appointments

• Inform clients of required documentation needed for their appointments

• Ensure patients complete all paperwork and all intake/discharge processes are completed

• Process client contact and insurance information changes

• Provide administrative support for all written correspondence

• Process payments from clients

• Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)

• Other duties as assigned

Competencies

• Crisis management

• Ability to work with multiple staff, clients, and agencies.

• Proficiency with Microsoft Office Software: Outlook, Word, Excel

• Able to meet tight deadlines under pressure.

• Organization skills

• Ability to work both independently and as part of a team.

• Practical oral and written communication skills

• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel

Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or GED

• Must possess and maintain a valid driver’s license

• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)

• CPR / First Aid

• Mental Health First Aid

• MANDT

Preferred Education and Experience

• Two or more years working with people experiencing mental illness and/or substance use problems

• Two or more years working with people who are actively experiencing a crisis

• Two or more years working with people in a residential service environment

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).