Job description
The Onsite Help Desk Engineer is responsible for providing technical assistance and support related to computer systems, hardware, or software at the property level. The Onsite Help Desk Engineer responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
Must be available to be on call on weekends
Duties/Responsibilities:
- Respond to queries either in person or over the phone.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for users seeking help.
- Ask questions to determine nature of problem.
- Walk user through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN, and other systems.
- Install computer peripherals for users.
- Follow up with users to ensure issue has been resolved.
- Gain feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Other duties as assigned.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekend availability
Experience:
- Help desk: 1 year (Preferred)
Work Location: One location
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