Job description

Job description

The Onboarding Specialist is responsible for providing a variety of Onboarding, screening, administrative and logistical support activities for the Education Practice Recruiter. The individual is critical in accurately and efficiently executing and completing the candidate registration processes to support recruiter Onboarding responsibilities. Working closely with the Recruiting Strategist, and /or Recruiting/Onboarding Lead, the individual will be primarily responsible for will be primarily responsible for understanding recruiter needs and facilitating the candidate Onboarding and on- boarding process, administering testing and training as necessary, and conducting orientation in order to have candidate available for order assignment

% of Time Essential Functions

80% Onboarding

• Facilitate the candidate Onboarding and on-boarding process, administering testing as necessary, and the completion of the candidate hiring process.

• Finalize all Candidate registration/Onboarding forms including employment application, tax forms, I-9, skills inventory, teaching credentials and/or certifications, and any additional paperwork as required. Responsible or the accuracy of completed forms within state, federal, and company guidelines

• Responsible for the accuracy of completed forms within state, federal, and company guidelines

• Meet or exceed weekly/monthly metrics and desired outcomes

• Engages with school district personnel when transitioning current substitute teacher pools

• Work with school personnel to facilitate referred talent though Kelly Education’s hiring and onboarding process

• Manage onboarding process via email, phone, and web-based tools

• Process, audit and file/upload all talent records
• Document all onboarding activity in front office systems and onboarding tracker

• Maintain knowledge and understanding of all state and district specific licensing, background and other applicable laws and regulations to ensure compliance during the onboarding process

• Maintain a broad knowledge of company policies and benefit plans

• Work collaboratively with recruiting and other service teams as necessary to ensure onboarding strategies result in client & talent satisfaction

• Participate in activities designed to improve the onboarding process

• Collect, analyze, and maintain data gathered to provide to leadership

• Facilitates the “hand-off” and introduction of the talent to the Talent Care team
• Process, audit and file all employee records. Document information in appropriate systems

20% Customer Service

• Contact and respond to talent as necessary to complete the required onboarding process to include, but not limited to, ensuring background screening, drug testing, and fingerprinting are completed, and teaching certification, and any additional state/district screening requirements are met

• Act as point of escalation for talent and internal employees’ questions, concerns, or issues. Engage Recruiting and Onboarding Manager when needed

• Solicit feedback to improve service levels and talent experience

• Field incoming calls and emails

• Monitor Team mailbox as assigned and ensure email is being responded to in a timely manner

10%
Competencies

• Foster a high performance environment: Leverages the energy, talent and intelligence of each team member to meet and exceed business objective. Lead by example to achieve performance metrics. Helps team align and work together to achieve success

• Collaboration: Works well across geographic boundaries and with peers to achieve established goals.

• Independent thinker: Self-confident and independent. Able to recognize and resolve issues and provide process improvement to increase efficiency. Able to replicate successful practices and processes to achieve goals.

• Listens: Gives full attention to others, takes time to understand the point’s being made, asks questions as appropriate, and does not interrupt at inappropriate times. Listens with the intent to learn

• Credibility: Is consistent in words and behaviors, is believable, dependable, and worthy of people’s trust and confidence.

• Learner: Understands the implications of new information for both current and future problem-solving and decision making

• Decision Maker: Applies knowledge/experience to complex issues; defines strategic issues despite ambiguity; uses critical information to make decisions; makes timely decisions.

Requirements
Education: High School Diploma or Equivalent

Highly organized with attention to detail, Word, Excel, 1-3

Outlook and PowerPoint, experience in screening, and onboarding preferred. Strong problem solving and decision-making skills required. Excellent customer service skills. Excellent verbal and written communication skills. Experience managing a staff preferred.

Location: On site/branch/office

Travel Required: No travel required'

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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