Job description

About Us

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

SUMMARY OF JOB RESPONSIBILITIES

Serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training and other HR functions.

Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention.

Supports administration of HR policies, processes and procedures.

KNOWLEDGE/ABILITIES/SKILLS

Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner.

Ability to address personnel issues in a confidential, professional manner.

Motivates others to achieve goals.

Recommends appropriate corrective actions and/or performance improvement steps.

Develops and implements action plans.

Plans associate relations goals and action items to meet site goals and improve associate retention.

Analyzes past performance and recommends appropriate actions..

Ability to ensure legal and policy compliance.

Ability to investigate issues thoroughly and objectively.

Ability to serve as a change agent.

Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients.

Ability to maintain a high level of professionalism and confidentiality. .

Coaches associates and management in associate relations and effective performance management.

Recommends solutions and follows up as needed.

Basic understanding of all HR functions.

Basic understanding of regulations and legal requirements applying to employment and hiring.

Basic knowledge and ability in MS Office (Word, Excel, Outlook).

Ability to navigate the Internet and corporate Intranet, including how to search and research.

Primary Job Responsibilities

EDUCATION

College degree or equivalent required.

Professional Human Resources certification (PHR) and/or continuing education.

EXPERIENCE TARGET

Generally 5 or more years progressively responsible experience as a Human Resources Manager,

Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.

Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of employment laws.

Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.

Prior experience delivering HR training and development programs.

Demonstrated success in conducting behavioral interviews and management talent assessments.

Experienced in leading positive change.

Call Center industry experience preferred.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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