Job description

Oasis seeks a Operations Analyst, Performance Management you will evaluate current business processes and team performance, conduct data analysis, and recommend strategies on improving processes and performance to exceed KPIs, drive profitability and scalability and consistently deliver an industry leading servicing experience. This position will work collaboratively with leaders from Operations, Sales, and Marketing and reports to the VP of Pre-Settlement Operations.

Position Responsibilities:

• Lead continuous process improvement efforts and make data-based recommendations to resolve barriers and drive performance.
• Measure and report on the performance of all Operations team performance (Call Center, Account Management, Funding, Case Servicing and Collections), and assess performance against team and individual KPIs.
• Measure and report on the performance of vendor partners and assess against KPIs and contractual service levels.
• Partner with Operations leaders, Finance/Accounting, and others on budgets, reforecasts, dynamic staffing models, and incentive plans.
• Partner with analytics and IT resources to develop dashboards (primarily PowerBI and Excel) and automate reporting.
• Work with Operations leaders to document processes, policies, procedures and training materials, to develop and maintain effective onboarding and training programs, and to maintain a robust knowledge library.
• Create database queries, including joining and cross-referencing cells from several tables
• Perform ad-hoc analysis, as needed.
• Present analysis, findings, and recommendations to senior leaders across the business.

Qualifications

• Bachelor’s degree required.
• 7-10 years of relevant experience including business process improvement (internally or consulting), performance data analysis, training development and project and change management.
• Strong knowledge and demonstrated experience at building and leveraging analytics tools (PowerBI, Excel, SAS, etc.)
• Advanced knowledge of database procedures and Microsoft SQL Server concepts
• Knowledge of one or more SQL variant, such as MySQL, MSSQL, and PostgreSQL
• Proven experience building results-driven performance management programs with the highest degree of accountability
• A curious, proactive mindset, continuously thinking about improvement and innovation
• Six Sigma, or similar, certification, a plus
• Strong communication and project management skills
• Strong problem-solving ability, including metrics-driven thinking
• Ability to work independently as well as collaboratively in an entrepreneurial, fast-paced environment

Benefits:

Oasis offers competitive compensation (salary, and bonus eligibility), and benefits that include health, dental and vision plans, 401(k), flexible spending account and paid time off.

About Us

When life gets hard, we make it easier! With almost 20 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through MoveDocs – a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms to help uninsured and under-insured patients gain access to healthcare they need but cannot afford. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide which gives us an amazing platform to service our customers. Also, part of Libra Solutions is Probate Advance, the leading provider in inheritance funding. The combination of our footprints, relationships, technology, and funding power solidified our combined companies as the premier leaders in medical lien, inheritance and pre-settlement funding and servicing.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Business Process Improvement: 7 years (Preferred)

Work Location: Remote

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