Position: Operations clerk - Quality control

Reports to: Senior Loan Systems Administrator

Indirectly Reports to: Senior Vice President of Loan Operations

Reports to this position: None

FLSA Status: Non-Exempt

Role Summary:

Internal quality control of various functions within the Loan Operations Department.

Specific Job functions (Duties/Responsibilities):

• Accurate completions of various daily, monthly, and quarterly internal control functions which include but are not limited to:
  • Daily general ledger balancing;
  • Monthly general ledger balancing;
  • Monthly review of imaged loan documentation;
  • Monthly review of hazard, wind/hail and flood insurance coverage on collateral;
  • Monthly review of missing loan documentation;
  • Quarterly review of loans secured by negotiable collateral;
  • Quarterly review of consumer credit disputes.
• Mailing of consumer credit score disclosure statements.
• Pre-check of loan request prior to submission to Loan Documentation Processor which includes but is not limited to:
  • Verification of compliance with the National Flood Insurance Program;
  • Verifying that a registered business customer has an active status with the Secretary of State of NC or Corporate Commission Office of VA;
  • Checking active duty status of a customer in connection with the Military Lending Act;
  • Reviewing lender notes in addressing any credit Red Flags;
  • Verifying that lender has collected the identifying information in accordance with Customer Due Diligence rules.
• Verifying accurate completion of origination system records, necessary for completion of loan closing documentation.
• Act as Backup processor for returned mail in Loan Operations.
• Perform other duties as assigned.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:

• Ability to make sound decisions within proper authority and use good judgment based on authority vested by the Senior Loan Systems Administrator; know when to refer situations to a higher authority;
• Strong analytical skills with attention to detail and ability to identify and interpret detailed documentation;
• Ability to work in a high-information, high-responsibility, frequently changing environment;
• Excellent initiative and drive skills, proactive teamwork, cooperation and interpersonal skills;
• Ability to work with limited supervision and to plan and organize daily work flow to achieve set objectives and deadlines;
• Excellent oral and written communication skills, ability to communicate effectively with a broad base of internal associates;
• Strong organizational, multi-tasking and prioritization skills;
• Possess the necessary interpersonal skills to facilitate proactive teamwork, to communicate effectively and maintain a friendly, courteous, and professional demeanor at all times;
• Ability to maintain a sound understanding of lending documentation;
• Ability to identify problems and resolve them in a proactive, timely manner;
• Strong PC skills with emphasis on Microsoft Office and web based applications.

Education/Experience requirements:

• Associate’s degree or equivalent experience;

• Two to four years of financial services experience preferred;

• Capable user of computer systems and technology, including word-processing, spreadsheets, etc.