Job Summary

The Operations Manager plans, directs and coordinates the operations of their department. The role is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

This role is an ‘in office’ role based in Wautoma, WI with the flexibility to work from home 1 – 2 days per week.

Major Responsibilities/Activities

• Works closely with managers and staff to develop, modify, streamline, and enhance business operations.
• Oversee the day-to-day business operations.
• Address required changes in goals or business objectives resulting from current business and market changes.
• Provide leadership for companywide mission of continuous quality and process improvement strategies that leads to greater efficiency, teamwork, and cost savings.
• Direct and coordinate department meetings, corporate directives, and projects to further attain business goals and objectives.
• Formulate, develop, implement, and review a broad variety of policies, standards, and outcomes to assure that services are effectively and efficiently provided to our clients.
• Perform analyses of business activities, costs, operations and forecast data to determine department's progress toward business effectiveness.
• Formulate company short- and long-term goals and objectives including strategic planning.
• Identify areas that need improvement. Recommend and implement techniques to improve departmental policies and practices to increase efficiency.
• Manage the employee performance review process.

Required Education, Skills, & Experience

• Bachelor’s degree or equivalent experience
• Ability to communicate with peers, managers, vendors, and clients in a constructive and effective manner
• Ability to define problems, collect data, establish facts, draw valid conclusions, and recommend business plan for resolution
• Strong analytical and critical thinking skills
• Proficiency with Microsoft Word/Excel
• Capable of writing business reports, correspondence, and procedures
• Management of staff/teams/projects

Preferred Qualifications

• Master’s degree in business administration or related field.
• Demonstrated knowledge of HIPAA, Medicare, Medicaid, and commercial insurance.
• Prior experience with medical billing, insurance, or other third-party processing areas.

Working Environment/Physical Requirements

• General office environment and/or remote office environment
• Frequent typing/data entry
• Sitting for long periods of time, some standing
• Use of basic office equipment such as PC, fax, printer, copier, telephone, scanner