Job description
JOB TITLE Operations (Installation) Manager
LOCATION Corona, CA 92880
DAYS Monday – Friday
HOURS 7:00 am – 4:00 pm with availability to respond after hours in some cases
Real Floors is now the #1 multi-family flooring provider in the country!
Company Overview:
We are one of the largest wholesale flooring companies in North America and have been named a Top Workplace for 8 years in a row! With amazing benefits and family like culture, our company is one of the top flooring companies to the multi-family industry (apartments). We value our employees, provide awesome benefits, and a positive work environment!
Job Overview:
The Operations Manager is in charge of the company's work order assignment process. This person will hire, develop and
manage a team of operations associates. The essential functions of this job require this person to be bilingual (English
and Spanish). The job duties are to be performed at the company’s location or in the field, not remotely. The General
Manager may direct the Operations Manager to oversee the flooring inspection (QA) process.
Responsibilities include but are not limited to:
LOCATION Corona, CA 92880
DAYS Monday – Friday
HOURS 7:00 am – 4:00 pm with availability to respond after hours in some cases
Real Floors is now the #1 multi-family flooring provider in the country!
Company Overview:
We are one of the largest wholesale flooring companies in North America and have been named a Top Workplace for 8 years in a row! With amazing benefits and family like culture, our company is one of the top flooring companies to the multi-family industry (apartments). We value our employees, provide awesome benefits, and a positive work environment!
Job Overview:
The Operations Manager is in charge of the company's work order assignment process. This person will hire, develop and
manage a team of operations associates. The essential functions of this job require this person to be bilingual (English
and Spanish). The job duties are to be performed at the company’s location or in the field, not remotely. The General
Manager may direct the Operations Manager to oversee the flooring inspection (QA) process.
Responsibilities include but are not limited to:
- Assess flooring issues and determine the appropriate labor charges that apply
- Creation and implementation of a recruitment strategy to build the pool of local, subcontracted flooring installers.
- Assignment of work orders to subcontracted flooring installers, and overall management and coordination of projects assigned.
- Confirm that required paperwork is submitted daily by subcontractors.
- Reviews subcontractor payroll sheets for accuracy and performing corresponding data entry.
- Ensure warranties are completed daily.
- Ongoing collaboration with internal departments.
- Communicates with subcontractors to resolve any work order or on-site customer issues.
- Directly supervise all of the employees in the operations department.
- Resolve issues with previous day’s work orders through discussions with subcontractors, the operation staff and / or with the sales staff.
- Negotiate subcontractor labor rates as needed.
- Performing all other duties assigned.
Qualifications:
- Bilingual fluency (English/Spanish) is required.
- Understands how to recruit subcontractors.
- Prior experience dispatching / assigning work to subcontractors is preferred.
- Prior experience or knowledge of flooring products or flooring installation.
- Technology savvy, able to use computer-based business tools such as Google Drive, Gmail, Microsoft Office Word and Excel, etc.
- Knowledge with all types of flooring products is a plus but is not required.
AMAZING BENEFITS:
Health Care Insurance
- Paid Time Off (PTO) - Vacation, sick & personal time / Paid Holidays
- Company-paid Life insurance / Disability Insurance
- Dental & Vision Care Insurance options
- 401(k) Retirement Savings Plan
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
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