Job description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$32.09 - $39.38 Hourly
Department:
Department of County Human Services (DCHS)
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
January 29, 2023
The Opportunity:
Overview:
THIS WORK MATTERS!
The Operations Process Specialist is an expert in the use of Preschool for All’s (PFA) application and enrollment tracking software to improve and support operational workflows for a complex and highly visible preschool initiative focused on racial equity. This position will support the day -to-day and year-round operations associated with the application and enrollment process for PFA preschool slots. This position will train staff, preschool providers, and family navigators in use of PFA’s software as a service (SaaS) solution, coach user to improve their use of the system, implement new processes and functionality, workflow optimization, problem analysis and resolution, use of data and reports for improvement, and data quality improvement. The Operation Process Specialist will work directly with families and providers to provide support, resolve issues, and conduct follow-ups related to use of the system and PFA’s application and enrollment process and workflows.
As the Operations Process Specialist, other duties will include:
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Provide excellent, responsive, and timely service to families, preschool providers, family navigators, and others who contact PFA regarding the online application and enrollment process
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Operate and maintain user support systems, including by phone, email, and with in the SaaS collusion; provide technical and process support including problem analysis and resolution; collect, summarize, and track user support needs and concerns; document and track support requests for follow-up and reporting
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Perform, review, and evaluate business operations, workflows, and practices; identify and recommend improvements of information systems and other technology
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Leads and/or participates in efforts to promote data quality amd integrity, including data completeness, accuracy, and timeliness. THis data includes preschool applications, preschool placement responses, slots and enrollment tracking, and attendance
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Run and analyze reports for completeness and accuracy of data; troubleshoot and work to resolve data and reporting issues and inconsistencies
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Train users (preschool providers and family navigators) in one-on-one and group settings using established materials and training plans, create training materials and documentation; create in-line trainings and conduct webinars
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Develop or revise training documents, operational process toolkits and curriculum for new functionality, upgrades, enhancements and workflow changes
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department County Human Services (DHCS) employee you will create a work culture of respect, trust and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of
the selection process
page.
Minimum Qualifications/Transferable Skills*:
Education/Training:
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An Associate Degree form an accredited college or University with major coursework in business or public administration and
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Three (3) years of increasingly responsible experience using the information systems and/or technologies or their equivalent in the assigned functional area. Professional level evaluative, analytical, or planning experience.
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Diversity and Equity: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, background, and values
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Must pass a criminal background check
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Valid State issued Driver's License
Experience/Certification:
Multnomah County COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment. The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED:
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
1. Attach a Resume demonstrating you meeting minimum qualifications; AND
2. Attach a Cover Letter addressing the following:
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Demonstrate your experience working with diverse vulnerable populations; and
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How you meet the qualifications for this position; and
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Why you are interested in the position
Note:
The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -
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Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:
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Navigate to your profile in Workday (see:My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
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When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
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External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) throughhttps://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
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Do not click the “Submit” button before you upload your documents.
After You Apply:
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Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
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Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.
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Check both your email and Workday account for updates regarding this recruitment.
The Selection Process: For details about how we typically screen applications, review our overview of
the selection process
page. We expect to evaluate candidates for this recruitment as follows:
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Initial review of minimum qualifications
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Resume and Cover Letter Review
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Phone screen
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Consideration of top candidates
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Language assessment
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Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This position is eligible for overtime.
Type: Represented
FLSA: Non-Exempt
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Anne Blumenauer
Email:
anne.blumenauer@multco.us
Phone:
+1 (503) 9887527 x87527
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6500 - Operations Process Specialist
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