Order Entry Specialist/Customer Service Representative
Job description
Ques Industries, Inc. values each and every staff member as an important asset and key to our overall success. The majority of our staff has been with us for over a decade, but we’re always looking for more exceptional people to join our team. Ques has been in business for over 39 years and still growing. We aim to become a part of history and the future! Ques Industries, Inc. is committed to providing safe, clean, and rewarding work environments. Our philosophy is: We are in this together. Every position with us at Ques Industries, Inc. is equally important to our overall success.
Our Benefits Include:
- Competitive Compensation
- Paid Vacation
- Paid Holidays
- Bonus Plan
- 401K and employer match benefits
- Medical Insurance Plan
- Basic Life Insurance Plan
- Sales Record Celebrations
- Annual Summer Excursion
How to Apply:
Apply at Ques Industries, Inc. by submitting your résumé and salary requirements by one of the following methods (no phone calls will be accepted):
BY EMAIL:
employer@quesinc.com
BY MAIL:
Ques Industries, Inc.
5420 West 140th Street
Cleveland, OH 44142
Ques has an immediate opening in our Customer Service Department. Your daily exposure will be very diverse.
Duties:
- Use Sage X3 Manufacturing Software to enter, process, and prepare all shipping documents for sales orders received
from customers via email, fax, or phone - Maintain database for new and existing customers
- Answer calls from customers, assist with customer quotes, service their needs, or route to the appropriate person
- Review status of open sales orders and notify customers
- Assist customer service department with daily tasks including:
- order entry
- processing shipped orders
- SDS
- product labels
- invoicing
- freight duties
- Provide customers with superior customer service
- Route incoming mail and calls
Required Qualifications
- Minimum 2 years experience in a customer service or administrative roles
- Ability to communicate effectively, problem solving, and multi-task
- Strong mathematical and analytical skills
- Excellent interpersonal, written, and verbal communication and organizational skills
- Must be a team player
- Time management skills
- Highly motivated, goal oriented, positive attitude, and ethically and challenge-driven
- Function successfully with minimal supervision
- Proficiency with Microsoft Office products
- Experience with manufacturing software
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