Job description
At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.
Tend’s Manager of Internal Operations must be a passionate, service oriented leader who can support our Brand Principles, and deliver top-notch service to our guests. Work in collaboration with management, providers and clinical staff to earn the trust of our guests by personalizing their appointments and clinical care.
We are reframing dental expectations… and that’s all part of the fun!
Responsibilities:
- Coordinate Launch & New Hire Onboarding Programs
- Lead training sessions in Launch & New Hire Onboarding
- Identify ongoing training needs in Studio & Support Services Implement & improve workflows, processes and efficiencies
- Develop & Introduce new policies & procedures to field teams
- Create & Deliver engaging learning materials
- Review & Evaluate team members performance
- Partner with Studio Manager/ Regional, Managing Dentist & Clinical Trainer to deliver develop actionable plans to improve performance
- Provide relevant feedback on skills and/or gaps in competencies
- Refresh & Retrain field teams as needed
- Incorporate KPIs and Business Metrics as drivers of Guest Experience & Studio Performance
Required Qualifications:
- 3+ years in Dental Operations
- Positive, Clear & Effective Communication
- Strong project management & organization skills
- Detail Oriented
- Ability to engage with Cross Functional Team
- Solution oriented
- Positive, Collaborative Attitude
#hub2022
Pay Range= $90,000 - $110,000
The Tend difference:
Tend is a place where dentistry is transformed into the empowering, human, and joyful experience it should be—for your patients, and for you.
We’re patient-obsessed:
The highest standard of care - Our providers always adhere to ADA guidelines
Outcomes over quotas - We respect provider autonomy and put patient needs first
Beautiful dental studios - Our award-winning spaces are designed to soothe and delight patients
An infusion of hospitality - We want your patients to look forward to seeing you
We’re provider-obsessed:
Warm, collaborative culture - We’re an inclusive, curious team that’s driven by excellence
Career development - We provide in-person mentorship and free, world-class courses
High-tech environment - Our dental studios are equipped with cutting-edge clinical technology
Top-notch compensation package - We offer best-in-class base pay and comprehensive benefits
Tend is an Equal Opportunity Employer:
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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