Job description

All Hours Plumbing, Drain Cleaning, Heating, and Cooling SLC is a community of fearless plumbers, HVAC technicians and office team members who care deeply about our co-workers, our clients, and doing the right thing. We are engaged in our communities, love to play outside, get together once a week for company BBQ's and have quarterly meetings. Join our playful team of Plumbers, HVAC technicians, and office staff who love to hike, camp, ski, snowboard, snowmobile, bike, fish, and generally enjoy our beautiful mountain town.

Summary/Objective

The Outbound Sales Representative must display strong communication and organizational skills, be personable, detail-oriented, and confident. This is an inside sales position. The main responsibilities will be to book maintenance agreements, sell memberships and follow up on unsold work from salesmen as well as techs. Always focused on communicating and serving customers with core values in mind.

Wage: $18-$20 per hour depending on experience.

Essential Functions

• Fill the board with maintenance, working with Dispatch and CSR to ensure the board is full. Always focused on getting tech in the residence for opportunity.
• Communicate all interaction with customers into Service Titan making sure all notes are precise and with purpose.
• Utilize list in Service Titan to reach client list and provide a 3 close sales process to each client.
• Keep detailed notes for your customers so you can follow up and build relationships with our clients.
• Sell Membership plans on a renewal basis as well as to new clients. Understand the THCC plan 100%.
• Develop a routine of following up on all unsold jobs utilizing the follow up board in Service Titan and providing results. Understand there will be times Certain departments will need extra focus to fill open gaps.
• Submit the sales tracking to Outbound DOS.
• Review all opportunities to follow up on membership, maintenance and unsold. Keep detailed notes for success.
• Communicate weekly with individual Salespeople and Service experts that are assigned to maintain strong working relationships and strategize on upcoming follow up calls.
• Ensure your sales record sheets are up to date showing current monthly revenue as well as projected revenue.
• Present to your manager any issues or ideas for the team to grow and get better.
• Assist CSR dept. when there is overflow to serve our clients at the highest level.
• Forward any client issues that arise to the appropriate managers for immediate action to correct.
• Uphold and carry out company policies and procedures and core values.
• Stay up to date on knowledge of current services offered at All Hours Plumbing Heating & Air

Competencies

• Customer Service
• Communication proficiency
• Sales
• Initiative
• Time Management
• Technical Capacity
• Personal Effectiveness/Credibility
• Negotiation
• Thoroughness
• Collaboration
• Flexibility

Benefits Include:

• Competitive Compensation
• Bonus opportunities available
• Up to 4% 401k Employer Contribution
• Free Insurance for employees
• Paid time off starting at 2 weeks a year
• Six paid holidays a year plus 1 floating holiday
• Employee Tool Program (up to $500 w/ select vendors)
• Free Home Maintenance Program

Apply for this position

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Salt Lake City, UT 84106: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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