MAIN FUNCTION:

This position's main responsibility is to serve as the patient account collection representative of the hospital.

DUTIES AND RESPONSIBILITIES:

** 1. Follows established collection procedures as outlined in the departmental procedure manual.

** 2. Posts and identifies cash receipts, adjustments and revisions to patient accounts as necessary and according to procedures outlined in the manual.

3. Prepares patient refund vouchers according to Business Office procedures.

4. Reviews all patient accounts assigned and assure that all insurance billings have been generated correctly and appropriately.

** 5. Notifies department head and/or supervisor of any and all patient accounts that may be a potential bad debt loss or that do not meet the definitions of a current account and prepare such account for external collection procedures.

6. Acts on and follow through with department head's and/or supervisor's recommendations and directives pertaining to the collection of patient accounts.

** 7. Acts in a professional manner when dealing with patients, insurance companies, etc. in the performance of the job duties and responsibilities.

** 8. Assures compliance with any and all laws and regulations pertaining to the collection of hospital patient accounts.

9. Processes all unapplied activity and credit balances according to Business Office procedure.

** 10. Handles incoming Business Office phone calls and refer them to the proper departments.

11. Performs other related duties as assigned by the department head or supervisor.

12. Works trial balance.

13. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer’s needs, both psychologically and physically, and by taking the initiative to maintain

communication with the customer in order to provide a secure and pleasant experience with the Medical Center

14. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

One year but less than three years.

CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:

No CPR required.

PHYSICAL DEMANDS:

Light physical effort. Typical office jobs. Work in comfortable positions. Flow of work intermittent.

EXPOSURE CATEGORY:

Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment.

** A.D.A Essential Functions