Job description

NADAP is hiring an Outreach Manager to join our Health Home Care Coordination Division! We are looking for individuals who are engaging, strategic and resourceful about helping people change their lives. So if you are looking to gain hands-on client centered approach experience, this is without a doubt the place for you!

Position Summary:

Health Home Care Coordination has a powerful purpose to provide care and create better health outcomes within the underserved community. To expand on this purpose, we have created this essential role to manage provider partnerships and client referrals. The Outreach Manager represents and advances NADAP as the preferred Care Coordination program within the community through outstanding provider engagement. Their commitment to developing and managing community partnerships will be a representation of NADAP’s dedication to the underserved population. This role requires someone who operates with time management, quality assurance, administrative efficiency, fast-paced adaptability, and a person-centered proactive approach. The Outreach Manager provides oversight to larger community based partnerships that provide referrals to NADAP. This is done through creating and monitoring workflows, maintaining regular reporting, and providing clinical and administrative management to a specialized outreach team. This position works on-site with partners to build relationships and support operations.

Essential Functions:

• Monitors referral flow and works with large community based partnerships to adjust and produce sufficient referrals to meet program goals. Conducts recruitment events to identify potential clients through networking.
• Oversees the Outreach Supervisor on outreach and development operations, implementation, and development to meet the Program's established outreach target and goals. Proactively assists in the planning and implementation of policies and procedures. Provides program management with continuous feedback about operations and quality improvement reviews.
• Reviews outreach assessments, documentation and possible level of care determinations for all clients referred to the program. Collaborates with Outreach and Care Coordination supervisors/staff to ensure that enrolled clients are transferred from outreach to enrollment seamlessly. Identifies high risk issues to flag for Care Coordination team.
• Ensures staff provides effective enrollment services to all community based referred clients by monitoring staff work activities (methods, strategies, follow-up, collaboration with collateral contacts, documentation, and confidentiality and contact standards), utilizing management tools, databases and multiple Electronic Health Records systems. Develops and implements workflow to improve effectiveness and efficiency of on-site staff, engaging in progressive disciplinary process where/when needed.
• Provides oversight to Outreach Coordinators to ensure that ORC is effectively managing their assigned sites, including onsite workflow audit and monthly offsite performance meetings. Contacts and meets with clients as a liaison to follow-up on staff service delivery. Provides regular program evaluation and reporting.
• Participates in ongoing professional training within NADAP's Health Home program. Participates in trainings and onboarding required by Lead Health Homes and network agencies, including meetings, offered webinars and review of updated Medicaid and HH regulations.
• Provides program orientation and job specific training regarding department/agency procedures and operations. Monitors staff performance, trains staff and teaches new skills, coaches staff to improve performance, leads team meetings, and assists staff in problem solving to achieve client and program goals.

Position Requirements:

• Bachelor's Degree is required.
• 3 years of related experience. Candidates must have a minimum of 2 years of experience with successful community outreach outcomes, developing referral partnerships and providing direct supervision to an outreach team.
• Strong computer skills are required.
• Experience with medical, mental health or substance use disorder populations preferred.
• Must have excellent time management and client engagement skills.
• Candidates must possess excellent interpersonal, organizational, writing, and computer skills.

About Us:

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self-sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau/Suffolk Counties. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. NADAP is dedicated to building a culturally diverse workforce, one that aspires to promote an environment that welcomes and supports diversity, equity, inclusion and affirms equal opportunities for all.
Visit us at www.nadap.org.

Job Type: Full-time

Pay: $70,000.00 - $83,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• community partnership development: 1 year (Required)
• community outreach: 2 years (Required)
• supervisory: 2 years (Required)

Work Location: One location

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