Homeless Solutions has been the leading provider of shelter and affordable housing and related supportive services in Morris County for 40 years. Our talented and compassionate staff make a difference every day in our community by providing access to safe and affordable housing to those in need.

The Residential Support Staff role at Homeless Solutions, Inc. is responsible for providing client services to assist in the safe and effective operation of our Shelter facilities, including front desk coverage. This role is an on-site, hourly, non-exempt position reporting to the Residential Support Division Manager.

This role provides administrative support to management by answering and directing callers and on-site visitors to their destination, referring callers to resources and receiving and dispersing messages.

Duties and Responsibilities will include working with Case Management Staff to understand the individual needs and services for shelter clients to best facilitate their success in our programs, as well as:

1. Routine paperwork.

• Daily census/attendance sheets.

• Maintain Medication Delivery Log.

• Transportation lists.

• Greet and admit guests, volunteers and visitors according to HSI procedures.

• Conduct wellness checks for staff, guests and visitors.

• Prepare Communication log and Daily Flow report.

• Follow up with RSS and Facilities Management to ensure maintenance requests are completed in a timely manner.

2. Provide physical and client related tasks which include:

• Enforce basic hygiene.

• Conduct drug and alcohol testing.

• Conduct searches for contraband.

• Distribute and record medicine administration.

• Perform regularly scheduled security checks

• Monitor approved smoking area.

• Monitor rooms/common area nightly for cleanliness.

• Assign chores and supervise completion.

• Provide guest transportation.

• Perform regular basic cleaning protocols to facilitate a healthy physical environment.

3. Other responsibilities include:

• Assist Volunteers and the Volunteer Manager at meal times and/or prepare meals when necessary.

• Cross train with Transitional Housing Residential Support Staff to provide coverage when needed.

• Provide clerical assistance for programs in support of case management staff as requested

• Contact police, fire and rescue personnel in an emergency.

• Refer all Media to HSI CEO.

4. Participate in staff meetings and in service training.

5. Exhibit strong personal accountability and awareness of and adherence to company standards, policies, procedures and processes in all aspects of employment with HSI.

6. Clearly communicate issues, concerns or recommendations regarding clients or operational issues to the RSS Division Manager or Case Management Staff.

7. Respond professionally to the need for flexibility in response to organizational changes.

NOTE: Some tasks/assignments are shift specific.

1. High School Diploma.

2. Knowledge, skills and abilities:

• Good oral, written and basic computer skills.

• Subject to satisfactory periodic background checks.

• Regular and predictable attendance and reliable transportation are required during the scheduled hours for this position.

• Physically capable of lifting and carrying supplies, up to 30 pounds.

• Ability to occasionally move about inside the residential housing facility, including navigating stairs and ramps. Ability to perform the responsibilities of this role on site at all HSI facilities.

• Clarity of vision at close and long range.

• Mental Health Care and/or Administrative experience is a plus

• Experience working in a shared living environment is a plus.

• Flexible schedule is a plus.

Full time permanent staff of Homeless Solutions are eligible to enroll in fully paid medical, dental and life insurance coverage plans in accordance with HSI policies. In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match. Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual’s identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone’s responsibility.

HSI values the safety and holistic well being of our staff as a priority. To that end, we have implemented multi layered safety protocols, including wellness checks, provision of PPE as required, and ensuring a safe working environment through structural adjustments and stringent cleaning and emergency response protocols. Qualified candidates will meet all current employment policies including those related to COVID19 vaccinations.

The Overnight Residential Support Staff will have the opportunity to be part of positive change in the lives of the guests, participants and tenants in our communities. Salary starts at $17.00 per hour.

• We currently are accepting applications for Full-Time and Part-Time positions.

540 West Hanover Ave Suite 100
Morristown, NJ 07960

Our main shelter houses:

• Men's and Women's Programs
• Family Programs
• Safe Haven