Job description
Why us?:
Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
Experience
Knowledge/Skills
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it’s done.
Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality
Job Overview:
Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
Responsibilities:
- Patrol all areas of the property including outside parking lots on a regular basis.
- Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
- Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
- Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
- Complete the necessary security forms to document losses of property or personal injury to guest or associate.
- Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
- Conduct investigations of security incidents.
- Enforce the 'No Solicitation Policy' of the property.
Education/Formal Training
High school education or equivalent experience.
Experience
Minimum two years prior experience in loss prevention.
Knowledge/Skills
Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio. May require a second language.
- Excellent hearing required to communicate with guests, employees, managers, use radio.
- Excellent vision required for emergencies, visual safety inspections.
- Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
- Bending/kneeling would be necessary in administering CPR and First Aid.
- Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
- Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
- No driving required.
Environment
Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.
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