Job description
About Disco
Disco is building a collaborative commerce platform that enables brands to partner effectively, acquire customers efficiently, and scale faster. We help premium DTC companies like The Honest Company, Rhone, Lovevery, Glamnetic, and Made In work together to accelerate growth in a cost-efficient manner, especially in light of regulatory and platform changes (e.g. cookie deprecation, iOS changes). Our ecosystem of independent ecommerce brands utilize Disco to #GrowTogether outside of traditional marketing channels (e.g. Facebook and Google), while also benefiting from unique insights and information content that Disco offers its brands.
We've raised $26 million in funding from established investors (Felicis Ventures, Bessemer Venture Partners, Shopify, Sugar Capital, RiverPark Ventures, and Indicator Ventures), to help merchants reduce their reliance on big tech platforms like Amazon and Facebook for customer acquisition and distribution. Since 2021, we have expanded our network to 1000+ brands, serving product recommendations to 50M+ shoppers & supporting $10B in e-commerce transactions.
In this role, you will specialize in Disco Audiences, our custom audiences product that allows merchants to leverage the power of the Disco Network and our machine learning to drive more efficiency in their paid social campaigns. You will work with and report to our Customer Success Lead and work with our stellar team of CSMs, sales reps, and support agents in order to build a world-class experience for our amazing customer brands.
Responsibilities:
- Meet with and manage a book of Audiences customers
- Closely monitor and analyze performance and conduct outreach on any updates or adjustments between meetings
- Collaborate with other members of the CS team to provide a cohesive customer experience across Disco offerings
- Capture customer feedback and experience to inform product adjustments or updates
- Support Sales in Audiences trials to continue growing our Audiences customer portfolio
You'd be great for this role if you have:
- 1+ years of experience in managing paid social advertising campaigns (Meta experience is a requirement, TikTok, Pinterest, Snap and/or Google Ads experience is a plus)
- Understanding of advertising performance metrics and ecosystem (ie CPA, CPMs, CTR, CAC, LTV, ROAS, etc.)
- Ability to assess and report on performance metrics in platform (both written and verbal)
- Confidence in providing up-to-date, strategic recommendations for audience testing
- Experience in providing optimizations for improving account performance
- Verbal and written client communication experience and skills
- Strong Excel skills as well as experience with analyzing datasets and delivering actionable insights
- Ability to work effectively with cross-functional teams and all levels of management
- Proactive mindset both internally and with customers
Benefits & Perks
- Unlimited PTO
- Medical, Dental, Vision, & Life Insurance
- 401(k)
- $250 Monthly Flexible Lifestyle Spending Stipend (ie. Cell Phone & Internet, Wellness & Fitness, Disco Branded Products, We Work Pass, etc.)
- $127 Monthly Commuter Benefit
- $500 for Home Office Setup
- Weekly Lunch Provided in SF & NYC Offices Monday - Thursday
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