Job description

Customer Service Attendant — Regular Job Description

Job Description

Title: Customer Service Attendant — Regular

Supervisor: General Manager

Purpose: Maintain buildings and facilities in a clean, sanitary condition in accordance with
TA standards. Facilities should always provide the customer a pleasant environment to frequent

Uniform & Appearance: Customer Service Attendant — Regular should adhere to the following personal appearance and uniform standards:

 Company Brand Logo white porter jacket with a solid colored shirt underneath.

 Tennis shoes, work shoes, or work boots. All footwear must be clean and in good condition (No holes, rips, or tape) and must be closed toe, There should not be any hard sole shoes like dress shoes or cowboy boots.

 Pants - Jeans or Docker style pants. Must be one solid color.
Pants must not be faded, torn, tattered, contain writing, or excessively worn.

 Company Brand Name Tag.

The Employee Appearance and Uniform Guidelines policy provides more detailed guidelines that must be adhered to.

Primary Duties:

 Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and customers.

 Wears and uses protective equipment properly.

 Continually monitors personal and other employees' behavior for unsafe practices and takes corrective action when necessary.

 Displays a high degree of enthusiasm for TA, Petro and our customers.

 Trains in own position. Cross trains in other positions.

 Assists managers in training other employees.

 Willingly helps other employees when needed.

 Upholds company standards.

 Notifies manager of positive and negative feedback from customers.

 Suggests and supports innovative ideas.

 Maintains TA's “Strikingly Clean” image.

 Knows quantities and types of cleaning supplies used for each cleaning assignment. Cares about product quality and is alert to expiring product, product freshness, etc. Follows the proper customer service sequence as outlined in the Operation Manuals.

Personal Development
Works in conjunction with General/Assistant Manager to identify personal development targets. Takes steps to achieve personal development targets.

Performance Measurement: Progress will be measured through regular performance appraisals. The appraisal process includes being evaluated against TA shared objectives and other objectives agreed upon with your supervisor. Following is an overview of the TA shared objectives. The objectives are defined more fully in the Customer Service Attendant — Regular Key Performance Standards. Achieving success in each of the areas requires not only reaching the target, but effectively balancing all the requirements detailed in the Operation Manuals.

Employee Safety: Measures the employee's adherence to safety regulations as well as his/her conscientiousness at identifying safety concerns and taking corrective action. Target: Safety targets established by HO Measurement Source: Safety incidents involving employees

Quality of Individual: Measures how successfully the employee completes training and applies training on the job, as well as how well they communicate with customers and their manager Target: Network targets
Measurement Source: Training record; inspections

Administration: Measures how well the manager maintains proper documentation. Target: 100% compliance Measurement Source: Location/HO standards

Customer Safety: Measures the emphasis on customer safety and the customer safety record. Target:
Safety targets established by HO Measurement Source: Safety incidents involving customers

Service/Quality: Measures how fast, friendly, and accurately service is provided to each customer. Target:
Targets developed by location management plan Measurement Source: Customer feedback; performance reviews

Customer Care (Atmosphere): Measures the quality of the customer's surroundings, as well as the employee's own dress and personal hygiene. Target: QSC; dress standards Measurement Source:
Inspections; customer feedback; performance reviews; comment cards

Education and Experience Requirements:

 Meets minimum state age requirements and labor regulations.

 Able to learn light maintenance work.

 Satisfactory work record.

 Able to work unsupervised.

Physical Requirements:
Must be able to:

 Lift and carry cases of merchandise such as motor oil, soft drinks, ice bags, groceries, etc. (up to an approximate weight of 50 pounds with or without an accommodation occasionally).

 Frequently bend, stoop and reach. Must be able to use arms above head/shoulder level.

 Climb a ladder or “step-up” to reach supplies stored in overhead areas.

 Stand/walk for shifts up to eight hours (short breaks are provided throughout the shift).

 Requires good vision, hand coordination, fine motor skills and manual dexterity.

 Perform maintenance duties; cleaning windows, mopping floors, painting, cleaning restroom facilities, etc. Requires strength in upper extremities and torso to perform these physical tasks.

 Aid and assist customers at finding and reaching desired products, when necessary—including providing special assistance to handicapped customers.

 Reach out and bend to operate all safety equipment, i.e., emergency cut-off switch, fire extinguisher, etc.

 Operate all travel center equipment including cash registers, adding machine, telephone, credit card machine, dish washer, slicer, etc.

 Read and write.

 Communicate effectively with customers and employees.

 Work alone and physically capable of summoning personal assistance during all medical emergencies.

Disclaimer
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA
Operating LLC may terminate employment at any time, for any reason.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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