The Part-Time Courtesy Officer’s primary focus is to provide a physical presence and to help ensure the apartment community, team members, and residents have a trusted on site resource when issues arise. Alert law enforcement when necessary and liaise with responding agencies as needed. The Courtesy Officer is to maintain a calm, customer service oriented approach at all times and my not engage anyone physically while performing duties. Any escalated situations should be resolved by contacting law enforcement.

Location: Kirkwood Place l Clarksville, TN

Scope of Responsibilities:

• Ensure the pool is locked each night at posted closing time.
• Ensure all doors to the Leasing Office, Maintenance Shop, and other restricted ares are locked and secure and all lights are turned off each night.
• Respond to noise complaints and minor disturbances made by residents.
• Assist in calls for service when necessary.
• Responsible for walking and monitoring the property multiple times nightly and observing and reporting any suspicious activity, interactions with residents, incidents, and complaints to manager.
• Provide information to Property Manager when the Sheriff’s Office responds to the property.
• Check for inoperable lights, locks, and other equiptment and report to manangement team.
• Assist law enforcement with health and wellness checks.
• Advise residents of closing times of pool and other resident common areas.
• Performing duties in strategically varying patterns.

Specific Knowledge/Skills and Requirements:

• Police academy training desired
• Must live on-site
• Conflict resolution training required (can be provided)
• Calm demeanor
• Customer service oriented

Education and Work Experience:

• High School diploma or equivalent
• Must be a licensed law enforcement officer

Working Conditions:

• Occasional usage of telephone.
• Rare to Occasional Simple Grasping.
• Rare to Occasional ability to lift and carry up to 25 pounds.
• Occasional to Constant Walking.
• Rare to Occasional Sitting.
• Occasional twisting of the neck and waist.
• Rare to Occasional Reaching at or below the Shoulder level.
• Rare to Occasional usage of verbal communication equipment.
• Rare to Occasional Squatting/Bending/Stooping.
• Frequent to Constant working at night.
• Non-weaponized.

Addition Information:

• Courtesy Officer position is required to live on-site and will receive a 50% rent allowance.
• Candidate must be a police officer with a marked patrol vehicle.
• Candidate is required to be on-call to handle noise complaints, some resident concerns, patrol community and parking, along with conducting weekly light inspections.
• A minimum of 5 hours per week is required for this role.

***Employment with Mission Rock Residential is contingent upon successful completion of a background and drug test***