Job description

Mental Health America-Wabash Valley Region

Job Title: Part-Time Crisis Specialist - Weekend Shifts

Reports to: Program Administrator

Hours per week: 12-24 hours per week (Friday, Saturday, Sunday, Holidays - flexibility available. We have 1st shift, 2nd or 3rd shift availability)

Exempt: No

Overview

Mental Health America-Wabash Valley Region (MHA-WVR) is north central Indiana’s leading mental health and substance use advocacy organization dedicated to providing overall mental wellness and recovery for all Hoosiers. A state affiliate of Mental Health America National, MHA-WVR works to impact individuals directly affected by mental illness and addiction, as well as policymakers and other key stakeholders, through public education, advocacy, direct service, and public health reform.

The 988 Lifeline is a free, 24/7 confidential telephonic, online chat, and text-based program accessible to Indiana residents of all ages who are seeking support and resources for mental health and/or substance use related issues. Individuals seeking help range from those just needing a listening ear, to those with thoughts and/or plans related to suicide, to those simply seeking mental health resources for themselves or others. The 988 Lifeline helpline team works to ensure those who contact us have a safe place to turn to in times of crisis.

Specific Duties

• Provide strengths-based, unbiased crisis support to all individuals who call or text into the Crisis Line.
• Ensure the highest standard for the delivery of evidence based or evidence informed crisis support, including those related to suicide prevention and intervention
• Access and provide resources to individuals in need
• Following a call, initiate additional care, support, and connection to an individual in need through the Navigator program.
• Maintain web-based case-notes to summarize an individual’s needs and any resources provide

Maintain Professional Work Environment

• Ensure professionalism in the workspace and when using any of the communication platforms.
• Fully interact with your team, including communicating while on shift via Microsoft Teams, Microsoft Office, and other mediums as assigned.
• Ensure the privacy and confidentiality of each caller and their information
• Ensure the privacy and confidentiality of your colleagues' information

Participate in on-going professional development

• Actively participate in on-the-job professional development opportunities
• Share opportunities with fellow team members
• Complete other duties as assigned by program or organizational leadership
• Remain flexible to new job duty assignments and opportunities

Qualifications

• A self-motivator.
• Has developed and practices an ongoing self-care routine.
• Possess a strong self-regulation skill set when working in any subject that may trigger past trauma or emotional stress.
• Has a strong ability to multitask while remaining present and attuned to callers who may be in their darkest hour.
• Can adapt to immediate changes in policies and procedures.
• Can apply effective crisis intervention skills, suicide prevention and intervention strategies, and problem-solving techniques when responding to individuals in crisis.
• Maintain a positive attitude while working, always representing the Mental Health America Wabash Valley Region Crisis Line and its partnering entities by providing excellent customer service and responding to each individual in a professional, nonjudgmental, empathic, and culturally appropriate manner.

Experience

• Two years of experience is preferred in delivering crisis response/ stabilization and resources to individuals and families. A well-rounded knowledge base of crisis de-escalation, suicide intervention, social service agencies, mental health resources, substance use resources, ability to teach coping strategies, and crisis intervention is preferred.
• A Crisis Specialist should also be comfortable with navigating computers, web-based technology, Microsoft Teams, Microsoft Outlook, Zoom, and other platforms as assigned and trained on.

Education

• High School Diploma or equivalent

Schedule

• This posting is for Part-time (Friday, Saturday, Sunday, Holidays - flexibility available. We have 1st shift, 2nd or 3rd shift availability)
• This position requires a Monday - Sunday availability, alternating weekends, and rotating holidays.

Work Location

• On-site at 914 South Street, Lafayette, IN 47901

Work Authorization

• United States (Required).
• Successful candidates must pass a Background Checks upon hire.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability
• Weekends only

Work Location: In person

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