Job description
Job Profile :
We're hiring in San Jose! The Air Shuttle is in search of a Part-timeCustomer Service Agent to work 16-20hrs a week.
Customer Service Agents (CSA’s) are uniformed personnel who ensure safety, and provide superior customer service. Your Responsibilities:
Hourly rate: $22.00 per hour.
We're hiring in San Jose! The Air Shuttle is in search of a Part-timeCustomer Service Agent to work 16-20hrs a week.
Customer Service Agents (CSA’s) are uniformed personnel who ensure safety, and provide superior customer service.
RESPONSIBILITIES
- Ensure passenger reservations are accurate
- Administer passenger check-in to ensure that all policies and procedures including TSA requirements are followed during this process
- Inspection of all travel documentation and baggage handling service
- Ensure that all forms and reports are completed accurately and in a timely manner
- Resolve passenger issues by applying company policy where ensuring customer satisfaction
- Facilitate passenger amenities during flight irregularities and extended delays by keeping passengers informed of any delays with timely announcements
- Effectively communicate with company personnel via radio, telephone, instant messaging and email.
- Ability to multitask in a fast-paced environment with ever changing priorities
- Ability to communicate clearly and concisely with delivery drivers regarding incoming/outgoing deliveries
- Utilization of freight handling and passenger reservation software
- Other duties and/or projects as assigned.
QUALIFICATIONS & EXPERIENCE
- Must be a minimum of 18 years of age
- Possess a high school diploma
- Required to have basic computer skills
- Ability to read, write and understand English
- Ability to communicate clearly
- Previous customer service experience preferred
- Must work well under pressure
- Ability to lift 50lbs
POSITION DETAILS
- Location: San Jose, CA
- Department: Customer Service
- Reports to: Director of Customer Service
- FLSA Classification: Non-exempt, Part-Time
- On-site
GMJ Air Shuttle is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.
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