Job description
Job Description
Kontoor Brands, Inc. (NYSE: KTB) is a global lifestyle apparel company with a portfolio of some of the world’s most iconic consumer brands: Wrangler® and Lee®. We design, manufacture and distribute superior high-quality products that look good, fit right, and are crafted with sensitivity to our planet to give people around the world the freedom and confidence to express themselves.
With a presence in more than 60 countries and a heritage spanning a combined 200 years, our global community of more than 14,000 employees fosters a culture of integrity, collaboration, performance and entrepreneurial spirit. We are looking for inclusive, humble, creative and forward-looking employees with a passion for creating innovative apparel products, accessories, and solutions that are both meaningful and purposeful for consumers and employees.
Customer Service Representative: Become the Newest Member of Kontoor Brands
This position assures high quality customer service by resolving product/service problems, providing product information and processing product orders. This includes assisting customers, sales reps, and management with inquiries and maintaining effective communication to provide on-going support.
Key Responsibilities:
- Process product orders and provide prompt and efficient response and resolution to all customer requests (may require as much as 80% of time receiving orders via phone). Must retrieve and verify account information.
- Assist customers, sales reps, and management with inquiries or issues concerning orders. May also act as service contact for Sales, Credit, Accounts Receivable, EDI, Logistics, and other areas.
- Maintain effective communication with customers to provide on-going information flow as it relates to orders, sales, promotions and policies.
- Provide technical and/or product information as required to respond to customer inquiries.
- Maintain manual of specific job duties for use by back up training.
Skills for Success:
- Must display a mastery of intermediate C/S skills
- Excellent telephone communication skills
- Excellent listening skills
- Strong communication skills (oral, written)
- Strong computer skills (internet, mainframe, Excel, Word)
- Must be flexible and willing to accept change
- Strong organizational skills with the ability to multitask
- Ability to handle difficult situations
- Ability to work in a fast-paced environment
- Excellent math skills
- Excellent analytical/decision making skills
- Fast and accurate keyboard skills
- SAP preferred in an order entry function
Experience/Education:
Years of Related Professional Experience:
Educational/Position Requirements:
- Requires a High School Diploma or equivalent
- Bachelor’s Degree
Special Physical and/or Mental Requirements:
- May require extensive sitting and use of keyboard/computer
- May require use of phone headset
- May require overtime as needed to meet demand/schedule
- Must meet departmental attendance and punctuality requirements
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