Job description

Description: Why WorldWide?
WorldWide Logistics is one of the fastest growing companies in the industry. We operate with core values and take pride in doing our job. We have an innovative and progressive culture that allows for career growth and financial rewards. We work hard and play hard. If you have the drive and commitment, we will educate you on the industry and provide you with the tools to be successful.
Within this role you will be responsible for the overall efficiency of business operations after normal operating hours. Fielding incoming calls from drivers and relaying information to necessary parties, and tracking loads as requested from day shift personnel will be the main duties of this position.
**Any Combination Of Shift Hours May Be Available **
**Starting Time Can Be Flexible**

Every Week:

• Monday - 4:00pm-8:00pm
• Friday - 4:00pm-8:00/10:00pm

Once a Month

• Friday - 11:00pm-6:30am (7.5 hours, once a month)
• Saturday - 11:00pm-6:30am (7.5 hours, once a month)

What You’ll Do as a Customer Service Representative

• Point of contact for customers regarding transportation after standard business hours
• Answer phone and email requests for status of transportation
• Track inbound and outbound freight
• Process charges to customer accounts
• Provide reporting as requested by the customer
• Scan and index documents for reference
• Communicate with customers, carriers, manager, and team members
• Prepare invoices for mailing when requested
• Maintain integrity of system data through billing process, including load validations

Requirements:

• Minimum of HS diploma or equivalent
• Willingness and ability to fill-in for other shifts when needed
• Ability to remain alert during afternoon/evening hours
• Outbound call center customer service experience preferred
• Computer literate, including Microsoft Office Suite
• Excellent communication skills, both written and oral
• Excellent attendance record

Why Choose WorldWide?

• Be available during the day to meet personal obligations
• Attractive, shift differential pay
• Eligible to participate in the 401k
• Casual work attire

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

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